LexisNexis

Digital Support Experience Analyst Intern

LexisNexis

internship

Posted on:

Location Type: Remote

Location: Florida • North Carolina • United States

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Job Level

Entry Level

About the role

  • Review customer support interactions (such as chat or voice transcripts) to identify common questions, pain points, and moments where customers disengage.
  • Analyze customer feedback, including surveys and written comments, to understand and identify patterns and improvement opportunities.
  • Use basic performance metrics to help explain where digital support experiences can be more effective.
  • Summarize findings into clear themes and explain the underlying causes of customer challenges.
  • Develop practical, prioritized recommendations to improve digital support experiences.
  • Suggest simple ways to measure whether proposed improvements are effective.
  • Collaborate with team members across quality, design, and technology to refine insights.
  • Share progress and final findings with project stakeholders in a clear and thoughtful way.

Requirements

  • Be currently enrolled in an undergraduate or graduate program in any related field (for example: analytics, psychology, business, information science, UX/CX, or similar areas of study).
  • Demonstrate proficiency in Microsoft Office, specifically Excel, or have other spreadsheet proficiency or familiarity with structured data.
  • Possess an interest in understanding customer experiences and improving how people interact with digital tools.
  • Display experience in analyzing both written information and basic data to identify patterns and insights.
  • Possess effective written and verbal communication skills to document findings and share ideas clearly.
  • Display a customer-focused mindset with a structured approach to problem-solving, demonstrating responsibility and respect when handling customer-related information.
  • Display curiosity and eagerness to learn new tools and technologies.
  • Be self-driven and open to receiving and applying constructive feedback.
Benefits
  • This position is not eligible for benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisperformance metricspattern identificationrecommendation developmentcustomer feedback analysisstructured data proficiency
Soft Skills
effective communicationcustomer-focused mindsetproblem-solvingcuriosityeagerness to learnself-drivenresponsibilityrespect