Document Developer
LexisNexis
full-time
Posted on:
Location Type: Office
Location: Cape Town • South Africa
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About the role
- Act as a primary point of contact for attorneys, engaging mainly via telephone to clarify system requirements and resolve queries related to document formats and configuration standards within Lexis®Convey.
- Manage and maintain VAT configuration variations across regional account specifications, ensuring accurate setup and compliance for different offices (e.g. Cape Town vs Johannesburg).
- Develop, maintain, and update installation templates, including account templates, letterheads, and GhostFill templates, to support consistent and efficient system deployments.
- Ensure all user-facing legal documents—such as bonds, transfers, and consents—are consistently formatted, professionally presented, and aligned with firm and system standards.
- Design, build, and maintain operational and management reports, report models, and classic reports within Lexis®Convey to support business and client reporting requirements.
- Perform functional testing and troubleshooting to identify, diagnose, and resolve configuration or document-related issues prior to and post‑implementation.
- Support the business with reasonable ad hoc projects, contributing to continuous improvement initiatives and cross‑functional operational needs as required.
Requirements
- Proven document formatting and development experience within a corporate or professional services environment, with a strong focus on accuracy, consistency, and presentation quality.
- Hands-on experience with conveyancing vendor applications, particularly Lexis® Convey, and familiarity with legal or conveyancing workflows.
- Proficient in leveraging AI-enabled tools to enhance productivity, streamline daily workflows, and support efficient document and process management.
- Strong written and verbal communication skills, with the ability to engage professionally and confidently with clients and internal stakeholders.
- Exceptional attention to detail, demonstrating accountability for assigned tasks and ownership of outcomes, ensuring high-quality and reliable deliverables.
- Ability to work effectively in a collaborative team environment, adapt quickly to new systems and processes, and manage multiple priorities simultaneously.
- Previous customer service experience, with a clear client-centric approach and commitment to service excellence.
Benefits
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
document formattinginstallation templatesfunctional testingtroubleshootingreport modelsconveyancing workflowsAI-enabled toolsconfiguration standardsGhostFill templatesVAT configuration
Soft Skills
attention to detailwritten communicationverbal communicationcollaborative teamworkadaptabilitymulti-taskingclient-centric approachservice excellenceaccountabilityownership of outcomes