LexisNexis

Onboarding & Customer Success Manager

LexisNexis

full-time

Posted on:

Location Type: Office

Location: Johannesburg • South Africa

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About the role

  • Lead the full onboarding journey for new clients to ensure a seamless implementation
  • Develop clear onboarding plans, including training sessions, product demonstrations, and tailored adoption strategies
  • Identify potential opportunities and share qualified leads with Account Management teams
  • Build strong, professional relationships with client stakeholders and users
  • Support ongoing product adoption through proactive engagement and value-focused conversations
  • Track account health, usage, and engagement to identify risks early and support retention
  • Work closely with Sales, Account Management, Product, and Support teams to deliver a cohesive customer experience
  • Share client insights to help guide product improvements and service enhancements
  • Support renewal preparation by helping clients understand the value delivered throughout the customer lifecycle

Requirements

  • Proficiency in English (Arabic language skills are welcomed but not required)
  • Experience in Customer Success, Onboarding, Implementation, or Client Relationship Management
  • Familiarity with SaaS solutions, ideally within legal, compliance, or professional services
  • Proven ability to support product adoption, customer satisfaction, and retention
  • Strong presentation and training facilitation skills
  • Experience with CRM or customer success tools (e.g., Salesforce, Gainsight) is beneficial
  • Organized, proactive, and comfortable managing client relationships with autonomy
Benefits
  • Medical Aid
  • Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
  • Modern family benefits, including adoption and surrogacy
  • Study Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessOnboardingImplementationClient Relationship ManagementProduct AdoptionCustomer SatisfactionRetention
Soft Skills
Presentation SkillsTraining FacilitationOrganizational SkillsProactive EngagementRelationship Building