LexisNexis

Content Operations Technical Lead

LexisNexis

full-time

Posted on:

Location Type: Office

Location: Durban • 🇨🇦 Canada

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Job Level

Senior

Tech Stack

AzurePython

About the role

  • Build and maintain new and replacement sources for all Canadian content types; perform online conversion troubleshooting end-to-end.
  • Analyze input data (XML/HTML/Word) to ensure proper conversion handling, metadata accuracy, and compliance with conversion specifications.
  • Resolve XML markup issues for online analytical titles; escalate and collaborate as needed.
  • Execute user acceptance test plans/cases for new features and products; verify functional and non-functional requirements.
  • Track defects (Azure DevOps), partner with Engineers/QA/Product to triage and validate fixes; reduce defect escape rate to production.
  • Maintain QA checklists, business rules, and acceptance criteria for Canadian content.
  • Monitor data pipelines from editorial through conversion to online platforms; diagnose and remediate data and conversion errors.
  • Coordinate with editorial, product owners, to minimize time-to-resolution; document root cause analysis and preventive actions.
  • Address customer concerns by prioritizing issues, investigating complaints, and resolving problems.
  • Participate in special projects that require data-based solutions supporting new product features and online functionality.

Requirements

  • 2-4 years in online content production, conversion, or digital publishing (legal/tax/financial content preferred) in French and English.
  • Experience with Python.
  • Demonstrated experience with XML, XSD, and markup troubleshooting, as well as familiarity with fundamental concepts of XSLT and XPath.
  • Experience monitoring content data flows and resolving conversion/online issues in production.
  • Systems Thinking & Troubleshooting — diagnosis across content, conversion, and platform layers.
  • Detail Orientation & Quality — precision in markup, metadata, and specs.
  • Collaboration & Stakeholder Management — clear communication under pressure.
  • Learning Agility — adapts quickly to new tools, build pipelines, and product requirements.
  • Documentation & Standards — codifies best practices; establishes a backup process.
  • Strong documentation skills (conversion specs, markup manuals, standards) and quality mindset.
Benefits
  • We promote a healthy work/life balance across the organization.
  • We offer an appealing working prospect for our people.
  • Numerous wellbeing initiatives.
  • Shared parental leave.
  • Study assistance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
PythonXMLXSDXSLTXPathdata conversionuser acceptance testingdefect trackingdata pipeline monitoringmetadata accuracy
Soft skills
Systems ThinkingTroubleshootingDetail OrientationQualityCollaborationStakeholder ManagementLearning AgilityDocumentationStandardsstrong documentation skills