Operations

• The Head of Customer Growth & Adoption owns and scales all adoption and revenue initiatives across Global Customer Operations (GCO) — using AI-driven insights and customer intelligence to turn every interaction into a growth opportunity.
• You will be a key resource for our Leadership Team through forecasting and budgeting for our organization.
• You will take ownership for development and measurement of metrics by providing decision support on key initiatives.
• You will ensure solid governance, compliance and risk management and work on implementations, continuous improvement and automation.
• Managing the delivery of contracted services to clients to ensure that SLAs and KPI are met.
• Maintaining tight control over the project schedule, risks, scope of work and budget.
• Building and maintaining solid client relationships and provides day-to-day client advice and support.
• Recommending changes to improve efficiency.

Head of Global Customer Operations, Revenue & Adoption

Director, Channel Operations

Global Customer Operations Strategy – Experimentation Leader

Operations Manager – Advanced Customer Solutions

Operations Coordinator – Communication Specialist