Operations

• Partner with GCO leadership to define the 3- to 5-year roadmap and shape the organization’s transformation journey.
• Drive alignment between enterprise strategy, customer needs, and operational excellence.
• Provide executive-level insights, business cases, and scenario modeling to guide strategic investments and innovation priorities.
• Lead a test-and-learn culture across GCO, designing and executing experiments that validate strategy through data and customer outcomes.
• Rapidly design, launch, and scale pilots — pressure-testing ideas to identify what works, pivot what doesn’t, and accelerate proven solutions.
• Build repeatable experimentation frameworks and playbooks that enable speed, rigor, and learning across global teams.
• Partner with HR and leadership to evolve GCO’s organizational design, talent strategy, and upskilling roadmap for an AI-fluent future.
• Identify skill gaps and lead AI-driven capability development programs across all GCO functions.
• Build frameworks for career progression, leadership readiness, and workforce transformation.
• Translate strategy into execution, aligning cross-functional stakeholders and ensuring initiatives deliver measurable business impact.
• Champion change management, communication, and storytelling that connect strategy to action.
• Accelerate AI adoption, experimentation, and digital transformation to scale innovation from concept to impact.

Global Customer Operations Strategy – Experimentation Leader

Manager, Patient Access – Reimbursement Operations

Director, Channel Operations

Director, IT Operations

Global Customer Operations Strategy – Experimentation Leader

Division Operations Coordinator