Director

• Partner with Product Management to shape the product roadmap with market and customer insights.
• Lead product launch planning and execution, ensuring alignment across sales, marketing, operations, and customer success.
• Own market and competitive intelligence, continuously tracking trends, risks, and opportunities to inform strategy.
• Develop and implement customer lifecycle strategies covering acquisition, onboarding, adoption, retention, and renewal.
• Oversee adoption and retention programs to drive adoption, usage, value realization, and long-term customer loyalty.
• Lead the design and execution of a customer success strategy, ensuring proactive engagement and measurable impact.
• Drive sales enablement programs to equip the field with messaging, tools, training, and playbooks.
• Partner with sales leaders to optimize deal strategy, pipeline health, and territory performance.
• Translate product capabilities into customer-centric value propositions that accelerate revenue growth.
• Establish and scale mechanisms for customer feedback, ensuring insights are translated into product, go-to-market, and support improvements.
• Act as a customer advocate in internal decision-making, championing customer needs in strategic planning.
• Lead collaboration across divisions and functions, ensuring strong alignment with marketing, finance, technology, and operations.
• Serve as the primary integrator for go-to-market initiatives across LexisNexis beyond Corporate Legal.
• Define and execute talent acquisition and development strategy to build a high-performing team.
• Develop and monitor Key Performance Objectives (KPOs), ensuring accountability and alignment with corporate goals.
• Build a culture of performance, customer focus, and cross-functional collaboration.

Director, Segment Management

Food Service Director