Lexington Medical, Inc

Support Analyst

Lexington Medical, Inc

full-time

Posted on:

Location Type: Office

Location: Lexington • South Carolina • United States

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About the role

  • Answers help desk calls, responds to support requests received via web-based ticketing system, email, and walk ups.
  • Sets up new PCs, installs PC software, participates in new users setups on the network, troubleshoots software/hardware problems, escalates tickets to IS support teams as appropriate.
  • Documents all support requests in call logging application.
  • Keeps customers aware of status and delays on their issues.

Requirements

  • Minimum Education: High School Diploma or Equivalent
  • Minimum Years of Experience: 4 Years professional experience in a related field
  • Substitutable Education & Experience: Experience can be substituted for one of the following: An Associate’s Degree in Computer Science or related field with 2 years of professional experience or six months of experience with Lexington Medical IT Services; Bachelor's Degree in Computer Science or related field.
  • Required Certifications/Licensure: A+ Certification or able to become certified within first 90 days of employment
  • Required Training: Experience with Microsoft Office Suite Proficiency with Personal Computers and Network Technologies; Demonstrated Hardware/Software Troubleshooting Skills.
Benefits
  • Day ONE medical, dental and life insurance benefits
  • Health care and dependent care flexible spending accounts (FSAs)
  • Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
  • Employer paid life insurance – equal to 1x salary
  • Employee may elect supplemental life insurance with low cost premiums up to 3x salary
  • Adoption assistance
  • LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
  • Tuition reimbursement
  • Student loan forgiveness
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PC setupsoftware installationhardware troubleshootingsoftware troubleshootingcall loggingnetwork technologiesMicrosoft Office Suiteticketing system
Soft Skills
customer communicationproblem-solving
Certifications
A+ Certification