Leverify

FBA Reimbursement Specialist, Customer Operations

Leverify

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Junior

About the role

  • Guide new Amazon sellers through the process of connecting their accounts to our FBA Discrepancy Assistant tool and explain our workflow.
  • Act as the primary 'claim handler' for a portfolio of clients.
  • Use our internal AI tool to review identified discrepancies.
  • Proactively interact with clients to gather invoices.
  • Analyze the discrepancy and the gathered evidence.
  • Structure and write clear, concise, and perfectly-formed reimbursement cases.
  • Serve as the first point of contact for all client queries regarding their claims.
  • Translate technical findings from the tool into simple, actionable updates.

Requirements

  • 1-3+ years of experience in a customer-facing role (e.g., Customer Support, Client Services, Customer Success, or B2B Account Management).
  • Exceptional professional communication skills (both written and verbal in English).
  • Extremely organized and detail-oriented.
  • Tech-savvy and a quick learner.
  • A proactive, problem-solving attitude.
  • Direct experience with the Amazon Seller Central platform (preferred).
  • Any knowledge of the Amazon FBA ecosystem or the reimbursement process (preferred).
  • Experience working in a fast-paced SaaS or startup environment (preferred).
  • Bachelor's degree in Business, Communications, or a related field. Equivalent practical experience will be strongly considered.
Benefits
  • Market-competitive salary
  • Gym allowance
  • Internet allowance
  • Annual Performance Appraisal
  • Leaves (Medical, Casual, Maternity, and Paternity)
  • Employee development and engagement activities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Amazon Seller CentralFBA Discrepancy AssistantAI tool usagereimbursement processdata analysis
Soft skills
professional communicationorganizational skillsdetail-orientedproblem-solvingclient interaction