Customer Service Specialist

LevelUp - WordPress Technical Support & Outsourcing

Customer Service Specialist providing expert support and enhancing customer satisfaction at LevelUp. Collaborating within a dynamic team and maintaining records to ensure high-quality service.

Posted 8/1/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer support skills through effective communication and problem-solving, while maintaining organization and attention to detail in a fast-paced environment. Proficient in managing multiple tasks and collaborating with cross-functional teams to enhance the customer experience.

Highest-signal resume keywords

Customer Support ExperienceStrong Problem-Solving SkillsExceptional English Communication SkillsTech-Savvy with AI ToolsHighly Organized

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention to DetailSelf-MotivatedProactive ApproachTeam PlayerPositive Attitude

Industry Keywords

Customer ServiceOperationsAdministrationPersonal AssistantUS Clients

About the role

Key responsibilities & impact

Deliver exceptional customer support via email, chat, and other communication channels, ensuring all interactions are professional, helpful, and aligned with company values.
Assist customers with inquiries, product guidance, and general support, appropriately escalating complex issues when necessary.
Work closely with leadership on various operational and administrative tasks to support daily business operations.
Conduct online research and gather information to support business initiatives, projects, and customer requests.
Coordinate bookings, appointments, and other required operational activities.
Accurately maintain customer records, documentation, and internal systems.
Identify recurring customer questions and provide feedback to enhance processes, documentation, and the overall customer experience.
Assist in testing new features, workflows, and internal processes, delivering clear feedback to the team.
Collaborate with cross-functional team members to ensure a seamless customer experience.
Promptly and accurately handle arising daily tasks, demonstrating the ability to work effectively without established standard operating procedures.

Requirements

What you’ll need

Previous experience in a customer service, customer support, administration, personal assistant, or operations role.
Highly organized with excellent attention to detail and the ability to manage multiple tasks simultaneously.
Self-motivated and proactive, possessing the confidence to work independently without direct instruction in a fast-paced environment.
Strong problem-solving skills and critical thinking abilities when handling customer inquiries or operational tasks.
Tech-savvy with the ability to quickly learn new systems, tools, and processes; comfort with AI tools and AI-generated text is highly desirable.
A positive attitude, willingness to take ownership, and a desire to contribute beyond core responsibilities.
Experience working with US clients in a fast-response or on-call setup is highly advantageous.
Exceptional written and verbal English communication skills, suitable for direct, unedited use with US-based clients.
A strong team player with a supportive, friendly attitude and a proactive, can-do approach to work.
Genuine passion for helping people solve problems, caring about the customer experience, and continuous self-improvement.

Benefits

Comp & perks

HMO + 13th month pay