Helpdesk Support Agent

LevelUp - WordPress Technical Support & Outsourcing

Helpdesk Support Agent providing internal support for business applications, troubleshooting and managing user access on Salesforce and NetSuite. Collaborating with teams via Slack and Zendesk.

Posted 8/1/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱30,000 - ₱35,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce and NetSuite, providing effective troubleshooting support and managing system access requests. Strong analytical skills and communication abilities facilitate collaboration with internal teams to enhance support processes.

Highest-signal resume keywords

Salesforce ExperienceNetSuite ExperienceZendesk ProficiencySlack ProficiencyAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SalesforceNetSuiteZendeskSlackTroubleshootingIssue ResolutionProcess DocumentationData TaggingSales ProcessesCustomer Service

Soft Skills

Analytical SkillsProblem-SolvingWritten CommunicationVerbal CommunicationTask Prioritization

Tools & Technologies

Admin Tools

Industry Keywords

Business ApplicationsProcess ImprovementSupport ExperienceInternal Collaboration

About the role

Key responsibilities & impact

Provide guidance and troubleshooting support to internal teams on business applications usage.
Manage system access requests and resolve issues via Slack, Zendesk, and admin tools.
Escalate complex issues to relevant departments, such as Product Management, Order to Cash, Deal Desk, and Systems Engineering.
Document and tag interactions to support process improvement and reporting.
Collaborate with internal teams to ensure a seamless support experience.
Stay updated with system changes and best practices through training and ongoing learning.

Requirements

What you’ll need

Critical Requirement: Proven experience working extensively within Salesforce and NetSuite is essential for this role.
2-3 years of live chat customer service experience
Familiarity with sales processes and business applications.
Proficiency with Zendesk, Slack, and admin tools for troubleshooting and issue resolution.
Strong analytical and problem-solving skills.
Excellent written and verbal communication abilities.
Ability to prioritize tasks and handle multiple issues efficiently.
Experience in documenting and tagging support interactions for reporting and process optimization.

Benefits

Comp & perks

HMO + 13th month pay
Equipment provided