Guest Experience Ambassador – Call Center

Level99 Entertainment

Guest Experience Ambassador role at Level99, ensuring excellent customer service and guest experience through various channels. Collaborates with multiple departments in an engaging entertainment environment.

Posted 5/15/2026full-timeGreater Boston • Massachusetts • 🇺🇸 United StatesJunior💰 $18 - $21 per hourWebsite

About the role

Key responsibilities & impact

Respond promptly and professionally to guest inquiries through phone, email, and live chat, making sure to provide accurate information and solutions that meet their needs
Create positive connections with guests by actively listening, showing empathy, and genuinely caring about their concerns
Investigate and resolve guest issues, taking ownership and following through to ensure a satisfactory resolution. If needed, escalate complex cases to the appropriate team members or supervisors
Become an expert on Level99’s offerings, staying up-to-date on new challenges, events, and daily operations and using that knowledge to address guest questions and provide recommendations
Maintain accurate records of guest interactions, including inquiries, complaints, and resolutions, ensuring guest profiles and databases are up-to-date
Work closely with management to share guest feedback
Continuously identify areas for improving Guest experience processes, suggesting solutions to enhance the overall guest experience
Maintain a positive, upbeat, pro-active attitude and inspire the same in co-workers
Other duties, as assigned

Requirements

What you’ll need

Previous experience in customer service, events, or other related fields
Ability to build rapport with guests
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Proactive problem solver with a passion for optimizing the Level99 Guest Experience
Able to work with all management teams to ensure optimal communication
Ability to work well in a fast-paced, high-volume, and ever-changing work environment
A positive, joyful, upbeat, and energetic attitude – leading by example
Ability to work a flexible schedule due to the nature of the position and the operational hours of the company
Schedule may include days, nights, weekends, and holidays
1+ years of experience in a Customer Support or Client Services role
Embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office, Tripleseat, Toast POS, G Suite, or similar

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Level99 Entertainment Website LinkedIn All Job Openings 201 - 500 employees Founded 2021 Entertainment
Events Level99 Entertainment is a company offering a variety of entertainment options with locations to visit. They provide services such as ticket purchasing, gift cards, and hosting events. Their focus appears to be on creating engaging environments for visitors, with a strong emphasis on immersive experiences and challenges. Level99 Entertainment is committed to updating and expanding their features, while providing excellent customer support through various channels. Guest Experience Ambassador – Call Center 🔥 31 minutes ago 🏢🏡 Greater Boston – Hybrid 💵 $18 - $21 / hour ⏰ Full Time 🟢 Junior 📞 Call Center Representative 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond promptly and professionally to guest inquiries through phone, email, and live chat, making sure to provide accurate information and solutions that meet their needs
Create positive connections with guests by actively listening, showing empathy, and genuinely caring about their concerns
Investigate and resolve guest issues, taking ownership and following through to ensure a satisfactory resolution. If needed, escalate complex cases to the appropriate team members or supervisors
Become an expert on Level99’s offerings, staying up-to-date on new challenges, events, and daily operations and using that knowledge to address guest questions and provide recommendations
Maintain accurate records of guest interactions, including inquiries, complaints, and resolutions, ensuring guest profiles and databases are up-to-date
Work closely with management to share guest feedback
Continuously identify areas for improving Guest experience processes, suggesting solutions to enhance the overall guest experience
Maintain a positive, upbeat, pro-active attitude and inspire the same in co-workers
Other duties, as assigned 🎯 Requirements
Previous experience in customer service, events, or other related fields
Ability to build rapport with guests
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Proactive problem solver with a passion for optimizing the Level99 Guest Experience
Able to work with all management teams to ensure optimal communication
Ability to work well in a fast-paced, high-volume, and ever-changing work environment
A positive, joyful, upbeat, and energetic attitude – leading by example
Ability to work a flexible schedule due to the nature of the position and the operational hours of the company
Schedule may include days, nights, weekends, and holidays
1+ years of experience in a Customer Support or Client Services role
Embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office, Tripleseat, Toast POS, G Suite, or similar Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproblem solvingmultitaskingcommunication

Soft Skills

active listeningempathyrapport buildingpositive demeanorproactive attitudeflexibilityteam collaboration