Level99 Entertainment

Marketing

• Build and own the seasonal and tentpole campaign strategy working to connect the storytelling and vision of the brand throughout the year across key channels
• Manage execution at the venue level while working with the rest of the marketing team to ensure deployment of strategy across key channels such as social and lifecycle
• Serve as a liaison with the rest of the organization to ensure we are highlighting new features, games, and moments in the most effective way
• Lead local marketing strategy across Level99 venues, creating playbooks, tools, and programs that drive awareness and traffic in each market.
• Partner with Operations and venue leaders to ensure efforts are practical, on-brand, data-driven, and tied to business goals, while building systems to track and scale what works.
• Lead marketing and PR for new venue openings from pre-launch through post-open momentum.
• Build repeatable opening playbooks covering market entry, partnerships, media, influencers, community engagement, and launch programming.
• Partner with culinary, beverage, and craft partners to maximize restaurant and beverage relationships through marketing, storytelling, programming, and PR.
• Support launches, campaigns, and local buzz tied to restaurant concepts, menus , and other culinary moments.
• Oversee menu rollout processes and support branded restaurant touchpoints in partnership with the F&B team.
• Lead PR strategy for the company, including venue announcements, openings, partnerships, launches, and other key brand moments in collaboration with the VP of Marketing.
• Develop messaging, media materials, and launch plans that help Level99 earn meaningful coverage and stay aligned with brand and business priorities.
• Identify and manage brand partnerships that drive awareness, trial, and brand equity for Level99.

Director, Marketing

Call Center Representative

• Respond promptly and professionally to guest inquiries through phone, email, and live chat, making sure to provide accurate information and solutions that meet their needs
• Create positive connections with guests by actively listening, showing empathy, and genuinely caring about their concerns
• Investigate and resolve guest issues, taking ownership and following through to ensure a satisfactory resolution. If needed, escalate complex cases to the appropriate team members or supervisors
• Become an expert on Level99’s offerings, staying up-to-date on new challenges, events, and daily operations and using that knowledge to address guest questions and provide recommendations
• Maintain accurate records of guest interactions, including inquiries, complaints, and resolutions, ensuring guest profiles and databases are up-to-date
• Work closely with management to share guest feedback
• Continuously identify areas for improving Guest experience processes, suggesting solutions to enhance the overall guest experience
• Maintain a positive, upbeat, pro-active attitude and inspire the same in co-workers
• Other duties, as assigned

Guest Experience Ambassador – Call Center

Attorney

• Manage centralized contract intake, review, and lifecycle
• Ensure compliant, on-schedule venue launches by proactively addressing regulatory needs and tracking all necessary business filings, permits, licenses, fleet, lease, and insurance requirements
• Act as the primary compliance point for new openings and operations, identifying gaps and supporting timely filings and renewals
• Manage a centralized repository of contracts and compliance documents, leading the implementation of tracking tools
• Manage the day-to-day operations of insurance claims management - coordinating with brokers, adjusters, assigned counsel, and other stakeholders to defend Level99’s interests
• Participate in projects to improve scalability and effectiveness

Manager, Compliance, Legal & Risk Administration

Account Manager

• Lead local marketing strategy across Level99 venues, creating playbooks, tools, and programs that drive awareness and traffic in each market.
• Partner with Operations and venue leaders to ensure efforts are practical, on-brand, data-driven, and tied to business goals, while building systems to track and scale what works.
• Lead marketing and PR for new venue openings from pre-launch through post-open momentum.
• Build repeatable opening playbooks covering market entry, partnerships, media, influencers, community engagement, and launch programming.
• Partner with culinary, beverage, and craft partners to maximize restaurant and beverage relationships through marketing, storytelling, programming, and PR.
• Support launches, campaigns, and local buzz tied to restaurant concepts, menus, and other culinary moments.· Oversee menu rollout processes and support branded restaurant touchpoints in partnership with the F&B team.
• Lead PR strategy for the company, including venue announcements, openings, partnerships, launches, and other key brand moments in collaboration with the VP of Marketing.
• Develop messaging, media materials, and launch plans that help Level99 earn meaningful coverage and stay aligned with brand and business priorities.
• Identify and manage brand partnerships that drive awareness, trial, and brand equity for Level99.

Manager – Field Marketing, Partnerships, PR

Manager

• Design, implement, and maintain network infrastructure for performance and scalability across venues.
• Implement and manage network security measures and conduct audits to protect against threats.
• Manage network and server hardware at venue locations and perform server administration tasks.
• Administer Windows, MacOS, Android, and Ubuntu operating systems and resolve issues.
• Lead and mentor IT infrastructure team members, fostering collaboration.

Director, Marketing

Guest Experience Ambassador – Call Center

Manager, Compliance, Legal & Risk Administration

Manager – Field Marketing, Partnerships, PR

Manager, Infrastructure