Level Workforce, LLC

Account Manager

• Act as the primary point of contact and trusted advisor for an assigned book of commercial property managers, facility directors, and corporate real estate teams.
• Dispatch and schedule preventative maintenance, repairs, inspections, and capital projects (roofing, HVAC, painting, drywall, ceiling, flooring, ADA upgrades, etc.) across the Southeast.
• Act as the daily point of contact for property managers and on-site facility teams via phone, email, and client portal.
• Create and track work orders in FSM platform (House Call) from intake through completion and final invoicing.
• Coordinate with subcontractors, in-house crews, and vendors to secure pricing, availability, and crew assignments.
• Prepare accurate job folders: scope of work, photos, permits, COIs, and close-out packages.
• Process progress and final invoices (AIA G702/703 when required) and follow up on payment approvals.
• Pull reports for client presentations/overview.
• Ensure 100% compliance with client-specific requirements (vendor portals, prevailing wage, ESG reporting, safety documentation).
• Flag upsell opportunities (expiring warranties, aging systems) and escalate to the Account Manager.

Facilities Account Manager

Human Resources

• Source and recruit candidates for specialized positions.
• Support employee relations and HR functions.
• Maintain HR records and ensure compliance with labor laws.
• Conduct interviews and assist with onboarding processes.
• Build long-lasting relationships with clients and candidates.
• Network to develop new recruiting leads and creative sourcing strategies.
• Administer benefits and support clients’ HR initiatives.

Facilities Account Manager

HR Generalist