Customer Success Manager

Level Data

Customer Success Manager at Level Data supporting K-12 educational accounts. Drive account renewals, expansion, and ensure data trustworthiness while collaborating with multiple stakeholders.

Posted 5/19/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Own value delivery, renewals, and expansion.
Manage account success plans, forecast and close renewals end-to-end (pricing, terms, redlines, on-time signature) and run upsell/cross-sell from discovery to close solo or in partnership with Sales.
Accountable for GRR and NRR targets across your book.
Drive measurable value.
Translate product usage into strategic outcomes superintendents, CIOs, and CFOs care about data accuracy, governance, reporting confidence and tell that story through QBRs, EBRs, and executive readouts.
Manage risk and prevent churn.
Monitor health signals, build remediation plans, and orchestrate cross-functional rescues before issues become churn.
Build durable, multi-threaded relationships.
Map and engage stakeholders across IT, instructional, finance, and exec sponsors; deliberately de-risk single-threaded accounts.
Lead complex SaaS implementations.
Partner with product and engineering onboarding, integrations, and configuration; close the loop with product feedback that shapes the roadmap.
Use AI and automation to scale your impact. Apply modern CS tooling health-score automation, AI-assisted account research, dashboards to manage a larger book without losing the white-glove feel.

Requirements

What you’ll need

3-5+ years of experience in Customer Success managing enterprise customers and senior stakeholders in a SaaS environment
Proven track record of achieving GRR and NRR targets
Strong verbal and written communication skills, including presentation ability for executive audiences through EBRs and board level communication
Strong understanding of customer success motions including value focused account planning, expansion motions, multi-threading, mutual action plans, QBRs/EBRs, onboarding in data, analytics, or education technology
Highly organized and data driven, with strong attention to detail, the ability to manage multiple accounts and priorities simultaneously, and a bias toward using metrics and dashboards to inform decisions and track progress
Bachelor's degree in a relevant field (Education, Data Science, Business, etc.) or equivalent professional experience
Technical background or fluency is a strong plus; experience with APIs, data integrations, product configuration, or similar technical concepts will be increasingly valuable as this role evolves at the intersection of customer success and product
Comfort with AI-powered tools (e.g., LLM-based research assistants, automated meeting summaries, predictive health scoring) and a bias toward using them to scale your impact.

Benefits

Comp & perks

Unlimited PTO
401(k) with company match
Competitive medical, dental, and vision coverage
Paid parental leave
Mental health and wellness support
Annual learning & development budget

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessSaaSGRRNRRdata integrationsproduct configurationaccount planningonboardinganalyticsvalue delivery

Soft Skills

communicationpresentationorganizationalattention to detailmulti-threadingrelationship buildingrisk managementdata-driven decision makingstakeholder engagementproblem-solving

Certifications

Bachelor's degree