Level Data

Customer Success Manager

• Own value delivery, renewals, and expansion.
• Manage account success plans, forecast and close renewals end-to-end (pricing, terms, redlines, on-time signature) and run upsell/cross-sell from discovery to close solo or in partnership with Sales.
• Accountable for GRR and NRR targets across your book.
• Drive measurable value.
• Translate product usage into strategic outcomes superintendents, CIOs, and CFOs care about data accuracy, governance, reporting confidence and tell that story through QBRs, EBRs, and executive readouts.
• Manage risk and prevent churn.
• Monitor health signals, build remediation plans, and orchestrate cross-functional rescues before issues become churn.
• Build durable, multi-threaded relationships.
• Map and engage stakeholders across IT, instructional, finance, and exec sponsors; deliberately de-risk single-threaded accounts.
• Lead complex SaaS implementations.
• Partner with product and engineering onboarding, integrations, and configuration; close the loop with product feedback that shapes the roadmap.
• Use AI and automation to scale your impact. Apply modern CS tooling health-score automation, AI-assisted account research, dashboards to manage a larger book without losing the white-glove feel.