Account Manager

Level AI

Account Manager owning and growing strategic enterprise accounts for Level AI’s AI-native contact-center SaaS platform. Driving adoption, retention, cross-sell opportunities, and customer value with cross-functional teams.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success within a B2B SaaS environment, focusing on strategic relationship building and customer retention. Proven ability to collaborate across teams to enhance customer experience and drive product adoption.

Highest-signal resume keywords

Account ManagementCustomer SuccessB2B SaaS ExperienceRelationship ManagementProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionQuota ManagementCross-Sell OpportunitiesAccount Health TrackingCustomer Adoption Strategies

Soft Skills

Excellent CommunicationCollaborationStrategic ThinkingCustomer-First Mindset

Tools & Technologies

AI ToolsContact Center TechnologyCX Tools

Industry Keywords

Enterprise AccountsStakeholder EngagementQBR CreationCustomer Journey

About the role

Key responsibilities & impact

Own a book of business of strategic accounts post-sale
Develop strong relationships with customer stakeholders and become a strategic partner
Collaborate with Technical Account Management to drive customer adoption, usage, and satisfaction across the platform
Identify cross-sell opportunities and partner with sales to bring them to close
Serve as a voice of the customer and influence product roadmap
Track account health, proactively address risk, and ensure high customer retention
Partner internally on QBR creation and delivery
Collaborate with Implementation and Support teams to ensure customer success throughout the journey

Requirements

What you’ll need

7+ years of experience in account management or customer success at a B2B SaaS company
Experience working with enterprise accounts and senior stakeholders
Strong problem-solving and relationship management skills
Familiarity with AI, contact center technology, or CX tools is a strong plus
Strategic thinker with a customer-first mindset
Excellent communication and collaboration skills
Track record of carrying, meeting and exceeding an individual quota tied to customer retention and growth
Curious and committed to ongoing business discovery to help customers maximize the value of their investment in Level AI
Excited to help shape the Level AI post-sales customer experience

Benefits

Comp & perks

Competitive compensation
Equity
Benefits
Flexible work model – remote-first with in-office options
Modern product
Great team and strong leadership
Culture of ownership