Customer Enablement Specialist – Academy, LMS

Level AI

Customer Enablement Specialist focusing on creating effective learning experiences at Level AI. Responsible for managing the Customer Academy and overseeing LMS administration.

Posted 8/1/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design and LMS administration, with a strong focus on creating engaging customer-facing training content. Proficient in utilizing eLearning platforms like Articulate 360 and Reach 360 to enhance learner experiences and track engagement.

Highest-signal resume keywords

Instructional DesignLMS AdministrationArticulate 360Customer EducationContent Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignLMS AdministrationContent DevelopmentELearning Course CreationKnowledge ChecksMicrolearningTechnical WritingContent OrganizationCourse StructureLearning Objectives

Soft Skills

Attention to DetailCross-Functional CollaborationTime ManagementOwnership MindsetStrong Writing Skills

Tools & Technologies

Articulate 360Reach 360WalkMeSaaS Platforms

Industry Keywords

Customer EnablementTraining OperationsProduct EnablementLearning Management SystemCustomer-Facing Training

About the role

Key responsibilities & impact

Own and maintain the Customer Academy.
Serve as the primary LMS admin for the company across Articulate 360 and Reach 360.
Build, update, and publish courses, lessons, learning paths, assessments, and microlearning assets.
Create different types of learning assets, including eLearning courses, quick-start guides, job aids, knowledge checks, onboarding materials, release enablement assets, and short tutorials.
Turn product updates, release notes, help center articles, and technical documentation into customer-ready training.
Partner with Technical Writing, Help Desk, Product, Support, CS, and Implementation to keep content accurate and current.
Apply instructional design best practices to structure learning objectives, course flow, knowledge checks, and learner-friendly content.
Administer Reach 360, including users, groups, enrollments, permissions, course assignments, reporting, and completion tracking.
Support WalkMe administration by helping maintain in-app guidance, walkthroughs, tooltips, and adoption prompts.
Audit and refresh academy content to remove outdated, duplicated, or low-performing materials.
Track learner engagement, course completion, content gaps, and feedback to improve the academy experience.
Move quickly from rough inputs to usable, customer-ready learning assets.

Requirements

What you’ll need

2+ years of experience in customer education, instructional design, LMS administration, customer enablement, training operations, or product enablement.
Hands-on experience with Articulate 360, Articulate Rise, Reach 360, or similar eLearning/LMS platforms.
Strong instructional design skills, including learning objectives, course structure, content chunking, knowledge checks, and microlearning.
Experience creating customer-facing training content for software products.
Ability to simplify technical or complex product information into clear learning content.
Strong writing, editing, and content organization skills.
Experience working cross-functionally with Product, Support, Technical Writing, Help Desk, CS, or Implementation teams.
Ability to work quickly, manage multiple priorities, and keep content moving in a fast-paced SaaS environment.
Strong attention to detail and ownership mindset.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities