Solutions Architect
Constructor
CloudJavaScript
Senior Technical Account Manager
Level AI
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cloud
About the role
- Serve as the primary technical point of contact for enterprise customers, driving adoption and value.
- Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions.
- Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions.
- Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience.
- Conduct regular business reviews, provide insights from customer interactions, and drive value realization.
- Develop and maintain strong relationships with key stakeholders to ensure long-term customer success and retention.
Requirements
- 3+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS or AI environment.
- Strong understanding of AI, NLP, and cloud-based SaaS solutions.
- Excellent communication and relationship-building skills, with the ability to explain complex technical concepts to non-technical audiences.
- Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams.
- Experience managing enterprise customer accounts and driving adoption of technical solutions.
- Impeccable character attributes, including drive, problem-solving, and teamwork.
