Partner Technical Solutions Manager
Nabla
JavaScriptPython
Solutions Architect
Level AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudJavaScriptPython
About the role
- Clearly communicate Level AI’s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience’s technical expertise.
- Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre- and post-sales activities.
- Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI.
- Collaborate closely with Sales Engineers and the engineering team to create proof-of-concept (POC) solutions that showcase the value of Level AI integrations.
- Assist during the onboarding process by managing program tasks related to technical configurations, including telephony system integrations and data integration (both API-based and SFTP-based)
- Support and optimize the integration of telephony platforms (e.g., Twilio, Genesys, Five9, or similar) with Level AI’s solutions.
- Manage and implement secure SFTP file transfers to support customer workflows and ensure data integrity.
- Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needs.
- Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.
- Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
Requirements
- Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
- 3+ years of experience in a hands on technical role 1+ years of experience in development, integration engineering, or SaaS/cloud-hosted solutions.
- Strong technical background with experience interacting with APIs and using cloud services
- Experience with integrating with CRMs such as Salesforce
- Ability to translate complex concepts into actionable items to non-technical stakeholders
- Strong communication skills in English (both written and verbal).
- Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges
- Proficiency in programming languages such as Python and JavaScript for process automation.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Quick learner who can rapidly adapt to new software, including Level AI and industry-specific tools used by customers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API integrationcloud servicesPythonJavaScripttelephony system integrationdata integrationSFTP file transfersproof-of-concept (POC) solutionsSaaS solutionsCRM integration
Soft skills
communication skillsproblem-solvingadaptabilityself-motivationresourcefulnessanalytical skillscollaborationtechnical discoverytranslating complex conceptsquick learning
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information Systems
