Support Engineer

• Tech Support members are experts on Level AI’s product and apply their technical knowledge to support customers.
• Partner with the Customer Success teams and engineering to troubleshoot customer issues, and deliver solutions.
• Answer knowledge based questions about the product, and advise on best practices.
• Develop domain expertise in the areas of common SaaS Integrations (such as Salesforce and Kustomer) and Level AI’s NLU use cases.
• Document best practices, and answers to common questions and issues.
• Collaborate with Engineering to prioritize product issues and solutions.
• Design and implement scalable processes to build out the support team, globally.

Tech Support Engineer

Associate – Technical Support Engineer, Indirect Tax

Support Analyst, Tier 1/Tier 2

App Dev & Support Engineer I