Tech Support Engineer
Level AI
full-time
Posted on:
Location Type: Hybrid
Location: Noida • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Tech Support members are experts on Level AI’s product and apply their technical knowledge to support customers.
- Partner with the Customer Success teams and engineering to troubleshoot customer issues, and deliver solutions.
- Answer knowledge based questions about the product, and advise on best practices.
- Develop domain expertise in the areas of common SaaS Integrations (such as Salesforce and Kustomer) and Level AI’s NLU use cases.
- Document best practices, and answers to common questions and issues.
- Collaborate with Engineering to prioritize product issues and solutions.
- Design and implement scalable processes to build out the support team, globally.
Requirements
- Technical experience with modern SaaS applications and systems.
- Ability to stay organized and handle multiple complex customer tickets simultaneously.
- Experience with cloud data warehouse technologies such as Snowflake and connectors such as FiveTran is a plus.
- Experience with reporting tools would be an advantage.
- Understanding NLU technologies and their applications is a huge plus.
- Must be available in PST hours.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS applicationsNLU technologiescloud data warehouseSnowflakeFiveTranreporting tools
Soft skills
organizational skillsmultitaskingcustomer supportproblem-solvingcollaboration