People Operations Specialist
Level Agency
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Administer U.S. benefits programs end-to-end: Medical, Dental, Vision, 401(k)/Retirement, Life Insurance, Short-Term Disability, Long-Term Disability, Pet insurance, and more.
- Own benefits lifecycle events: new hire enrollments, qualifying life events, terminations, and annual open enrollment
- Partner tightly with Payroll to set up and maintain accurate deductions in the payroll processor, troubleshoot discrepancies, and ensure clean reconciliations
- Manage ongoing vendor/broker coordination and serve as a reliable point of contact for escalations and issue resolution
- Ensure benefits practices and administration align with U.S. federal and state requirements (and help identify when we need external guidance)
- Support people programs and perks administration like PTO processes, WFH stipends, and other employee experience initiatives
- Maintain strong documentation: SOPs, employee-facing guides, and internal workflows that make benefits “easy to navigate”
- Identify gaps, propose improvements, and implement changes—without waiting for permission
Requirements
- 4–8+ years of People Operations / HR Generalist experience with significant U.S. benefits ownership
- Hands-on administration experience across core U.S. benefits (Medical/Dental/Vision/401k/Life/STD/LTD)
- Proven experience collaborating with Payroll on deductions, audits, reconciliations, and issue resolution
- Strong working knowledge of U.S. benefits compliance basics and state-by-state nuances (and the confidence to research what you don’t know)
- A self-starter mindset: you proactively find what needs attention and follow through to completion
- High integrity and discretion when handling sensitive employee data.
- Benefits exposure in Canada and/or Mexico (preferred)
- Experience supporting a distributed/remote workforce across multiple states (preferred)
Benefits
- Competitive salary based on experience $65,000 - $80,000 USD
- Remote work (U.S.-based)
- Unlimited PTO
- 12 weeks Paid Parental Leave
- 8 weeks Paid Family Leave
- 12 Paid Holidays + 2 Floating Holidays
- Summer Fridays
- Competitive Medical Plan Options
- 100% Employer-Paid Vision & Dental Insurance
- Pet Insurance
- 401(k) with 3% Employer Contribution (100% vested)
- $100 Monthly WFH Stipend (paid quarterly)
- EAP + Concierge Support Services
- In-person & virtual company events
- Peer-to-peer recognition programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
U.S. benefits administrationMedical benefitsDental benefitsVision benefits401(k) administrationLife insurance administrationShort-Term Disability (STD)Long-Term Disability (LTD)Payroll deductionsBenefits compliance
Soft skills
collaborationproblem-solvingself-starterintegritydiscretionattention to detailcommunicationinitiativeadaptabilityorganizational skills