CRM Support & Implementation Assistant

Level 9 Virtual

CRM Support & Implementation Assistant providing user support via CRM platforms. Troubleshooting issues, assisting onboarding, and implementing solutions in a remote setting.

Posted 6/25/2026part-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $5 - $7 per hourWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries and support requests in a professional and timely manner.
Troubleshoot and resolve CRM-related issues.
Gather and document information necessary to investigate and resolve concerns.
Escalate complex issues when necessary.
Deliver a positive customer experience through clear and effective communication.
Assist new users with account setup and platform onboarding.
Conduct support and training sessions via virtual meetings.
Provide guidance on platform features, functionality, and best practices.
Create instructional materials and video tutorials as needed.
Build and configure CRM assets, including automations and workflows, email campaigns, funnels and landing pages, forms and surveys, appointment booking systems, online courses and client portals, and websites and related digital assets.
Create, update, and maintain knowledge base articles and support documentation.
Identify recurring issues and develop resources to improve user self-service.
Track and manage assigned tasks and projects.
Maintain organized records and project updates.
Collaborate with team members to support business objectives and client success.

Requirements

What you’ll need

Previous experience in customer support, technical support, virtual assistance, or a related role.
Excellent written and verbal English communication skills.
Strong problem-solving and troubleshooting abilities.
High attention to detail and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Comfortable learning and working with CRM platforms and digital tools.
Ability to work independently and take initiative.
Preferred: Experience with CRM platforms and automation tools.
Familiarity with help desk, project management, and screen-recording software.
Experience building automations, websites, funnels, forms, or email campaigns.
SaaS, software support, or implementation experience.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Level 9 Virtual Website LinkedIn All Job Openings 51 - 200 employees 🤝 B2B 🎯 Recruiter ⚡ Productivity B2B
Recruitment
Productivity Level 9 Virtual is a company that specializes in providing trained and experienced virtual assistants (VAs) to businesses, ensuring increased productivity and profitability. Their services include dedicated VAs, project-based VA teams, live answering services, website design, custom list building, paid ads management, and bookkeeping. They employ a proprietary Personality and Skills Profile Match system to perfectly align VAs with client needs. Level 9 Virtual focuses on delivering quality and efficient assistance, helping reduce workload while enhancing business growth and freedom for entrepreneurs. CRM Support & Implementation Assistant Job not on LinkedIn 🔥 3 minutes ago 🇵🇭 Philippines – Remote 💵 $5 - $7 / hour ⏱ Part Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to customer inquiries and support requests in a professional and timely manner.
Troubleshoot and resolve CRM-related issues.
Gather and document information necessary to investigate and resolve concerns.
Escalate complex issues when necessary.
Deliver a positive customer experience through clear and effective communication.
Assist new users with account setup and platform onboarding.
Conduct support and training sessions via virtual meetings.
Provide guidance on platform features, functionality, and best practices.
Create instructional materials and video tutorials as needed.
Build and configure CRM assets, including automations and workflows, email campaigns, funnels and landing pages, forms and surveys, appointment booking systems, online courses and client portals, and websites and related digital assets.
Create, update, and maintain knowledge base articles and support documentation.
Identify recurring issues and develop resources to improve user self-service.
Track and manage assigned tasks and projects.
Maintain organized records and project updates.
Collaborate with team members to support business objectives and client success. 🎯 Requirements
Previous experience in customer support, technical support, virtual assistance, or a related role.
Excellent written and verbal English communication skills.
Strong problem-solving and troubleshooting abilities.
High attention to detail and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Comfortable learning and working with CRM platforms and digital tools.
Ability to work independently and take initiative.
Preferred: Experience with CRM platforms and automation tools.
Familiarity with help desk, project management, and screen-recording software.
Experience building automations, websites, funnels, forms, or email campaigns.
SaaS, software support, or implementation experience. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Officer – Freelance 🕒 April 1 Epicareer 11 - 50 👥 B2C 👥 HR Tech 🎯 Recruiter Website LinkedIn All Job Openings Customer Success Officer at Epicareer, a startup solving job finding problems with AI in the Philippines. Building user relationships and providing proactive support for optimal product usage. 🇵🇭 Philippines – Remote ⏱ Part Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇵🇭 Tagalog/Filipino Required CRM & Administrative Operations Associate – GoHighLevel Specialist 🕒 December 11, 2025 Wing Assistant 501 - 1000 🤝 B2B ☁️ SaaS ⚡ Productivity Website LinkedIn All Job Openings CRM & Administrative Operations Associate responsible for GoHighLevel optimizations at Wing. Managing client interactions and ensuring a smooth lead journey with operational excellence. 🇵🇭 Philippines – Remote 💵 ₱30k - ₱32.5k / month 💰 $2.1M Seed Round on 2022-03 ⏱ Part Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

CRMtroubleshootingautomationemail campaignsfunnelslanding pagesformssurveysappointment booking systemsknowledge base management

Soft Skills

communicationproblem-solvingattention to detailorganizational skillstime managementindependenceinitiativecustomer servicecollaborationtraining