Senior Salesforce Functional Analyst

Leve Saúde

Senior Salesforce Functional Analyst working for healthcare operator to design and implement data solutions with efficient process automation. Collaborate with architects and backend developers for integrations and data management.

Posted 4/25/2026full-timeRemote • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Declarative Modeling and Solution Design: Design the data architecture in Salesforce (Custom Objects, Master-Detail/Lookup Relationships) to support new business operations. Practical example: model objects to capture integration logs and AI service metrics.
Process Automation: Create and maintain complex automations using Salesforce Flows (Screen Flows, Record-Triggered Flows, Autolaunched Flows), ensuring performance and avoiding governor limits.
Integration Management (Functional Perspective): Work together with Architects and Backend Developers specifying the data mapping (De-Para) between Salesforce and our legacy systems (Solus and Tasy) through our API bus (on AWS).
Technical and Agile Refinement: Actively participate in Scrum ceremonies, translating the pain points of business areas (Sales, Collections, Retention, Clinical Team, etc.) into User Stories and clear technical requirements for the Salesforce team.
Governance and Security: Manage profiles, Permission Sets, Sharing Rules and data visibility, ensuring compliance with LGPD (Brazilian Data Protection Law) when handling sensitive health data (PHI).
Troubleshooting and Improvements: Analyze root causes of complex production incidents (N3 level), optimize existing processes and reduce the Org's technical debt.
Familiarity with AI Agents: Use of agents to improve productivity, quality and security in task execution and development activities.

Requirements

What you’ll need

Proven experience working as a Functional Analyst, Consultant, or Salesforce Administrator in medium-to-high complexity Salesforce orgs.
Advanced, demonstrable expertise in Service Cloud (Omnichannel, Cases, Entitlements) and Sales Cloud (Leads, Opportunities, Sales Funnel).
Senior-level expertise in building Salesforce Flows and reviewing legacy automations to implement improvements and best practices.
Ability to read and interpret integration payloads (JSON/XML) and familiarity with API testing tools such as Postman.
Deep knowledge of the Salesforce relational data model and declarative architecture best practices (knowing precisely when to use "Click" solutions and when to require "Code" from developers).

Benefits

Comp & perks

N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceDeclarative ModelingSalesforce FlowsIntegration ManagementData MappingAPIJSONXMLService CloudSales Cloud

Soft Skills

Problem SolvingCommunicationAgile MethodologiesCollaborationTechnical Requirements Translation