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Backend Engineer

• Collaborate to ensure the best decisions in alignment with product, engineering and business drivers;
• Show interest and aptitude to learn and work with professionals at different levels;
• Seek solutions that are flexible, adaptable and simple, able to accommodate potential changes in product direction;
• Be proactive in identifying and mitigating team difficulties and process bottlenecks, proposing improvements that keep the team productive and engaged, always striving for the team's best version;
• Provide product support;
• Actively participate in refinements;
• Propose technological improvements;
• Advocate for best practices.

Back-End Developer – Inclusive for People with Disabilities

Sales

• Declarative Modeling and Solution Design: Design the data architecture in Salesforce (Custom Objects, Master-Detail/Lookup Relationships) to support new business operations. Practical example: model objects to capture integration logs and AI service metrics.
• Process Automation: Create and maintain complex automations using Salesforce Flows (Screen Flows, Record-Triggered Flows, Autolaunched Flows), ensuring performance and avoiding governor limits.
• Integration Management (Functional Perspective): Work together with Architects and Backend Developers specifying the data mapping (De-Para) between Salesforce and our legacy systems (Solus and Tasy) through our API bus (on AWS).
• Technical and Agile Refinement: Actively participate in Scrum ceremonies, translating the pain points of business areas (Sales, Collections, Retention, Clinical Team, etc.) into User Stories and clear technical requirements for the Salesforce team.
• Governance and Security: Manage profiles, Permission Sets, Sharing Rules and data visibility, ensuring compliance with LGPD (Brazilian Data Protection Law) when handling sensitive health data (PHI).
• Troubleshooting and Improvements: Analyze root causes of complex production incidents (N3 level), optimize existing processes and reduce the Org's technical debt.
• Familiarity with AI Agents: Use of agents to improve productivity, quality and security in task execution and development activities.

Senior Salesforce Functional Analyst

• **Orquestração de Jornadas:** Desenhar e automatizar jornadas complexas e personalizadas de ponta a ponta no *Journey Builder*, reforçando o engajamento durante todo o ciclo de vida do paciente/cliente.
• **Segmentação Avançada e Bancos de Dados:** Superar as limitações dos filtros nativos desenvolvendo *queries SQL* complexas no *Automation Studio*. Você irá extrair e manipular dados diretamente das *Data Views* do sistema e orquestrar *Data Extensions* relacionais.
• **Desenvolvimento e Personalização:** Criar conteúdos dinâmicos e customizações avançadas em e-mails e *CloudPages* utilizando as linguagens *AMPscript*, *Server-Side Javascript (SSJS)* e *HTML*.
• **Integração de Sistemas:** Gerenciar e otimizar o *Marketing Cloud Connect*, garantindo a correta sincronização bidirecional de dados entre o Salesforce CRM (Core) e o SFMC, cuidando da integridade de objetos como *Leads* e *Contatos*.
• **Entregabilidade (Deliverability):** Monitorar e atuar na solução de problemas de entregabilidade de e-mails, gerenciando configurações de *Sender Authentication Package (SAP)*, domínios, gerenciamento de respostas e reputação de IP dedicado.
• **Conhecimento em Agentes de IA:** utilização de agente para melhoria da produtividade, qualidade e segurança no desenvolvmento das atividades**.**

Back-End Developer – Inclusive for People with Disabilities

Senior Salesforce Functional Analyst

Analista de Salesforce Marketing Cloud, Senior – Inclusiva para PCD