Leve Saúde

Compliance

• Monitoring and Audits: Conduct regular internal audits and risk assessments to identify and mitigate potential non-compliances.
• Policy Management: Assist in the development, implementation, review and update of the Code of Conduct and other internal compliance policies and procedures.
• Regulatory Analysis: Research and interpret regulations applicable to the company's industry, ensuring internal processes align with legal requirements.
• Due Diligence: Carry out Due Diligence processes for clients (KYC - Know Your Customer), suppliers (KYS - Know Your Supplier) and partners, especially regarding anti-corruption and anti-money laundering (AML/CFT) matters.
• Training and Communication: Develop and deliver training and informational materials on compliance topics to employees across departments, promoting a culture of compliance.
• Reporting: Prepare detailed reports on compliance activities, identified risks and action plans for senior management and regulators, when applicable.
• Support for External Audits: Provide support and assemble documentation for external audits and inspections.

Compliance Analyst

Product Manager

• Structure and prioritize requests
• Lead discovery sessions with business areas
• Define high-level requirements
• Track the squad's deliveries
• Ensure development adheres to both business rules and Salesforce best practices
• Facilitate communication between the Salesforce squad and business areas
• Oversee end-to-end deliveries, ensuring alignment, clarity, and quality.

Product Owner, Salesforce

Financial Planning and Analysis

• Financial Planning and Forecasting: Manage and perform financial modeling and performance analyses to support strategic decision-making.
• Budget Management: Participate in the preparation and monitoring of the annual budget.
• Pricing Strategy: Conduct market analysis and evaluate metrics such as Lifetime Value (LTV), Customer Acquisition Cost (CAC), and churn to support pricing strategies. Perform comparative industry benchmarking to analyze Leve versus relevant competitors.
• KPI Analysis: Support monitoring of performance indicators, with a focus on customers, products and specific segments, providing insights to optimize results.
• Optimization of Management Reporting Build Process: Assist in optimizing the accounting and managerial reconciliation processes for the financial close. The analyst should employ automation tools and frameworks (Advanced Excel/VBA/Python) to reduce the operational time required for the managerial financial close.

FP&A Coordinator

• Financial Planning and Forecasting: Support financial modeling and performance analysis to assist strategic decision-making.
• Budget Management: Assist in the preparation and monitoring of the annual budget.
• Pricing Strategy: Assist with market analysis and metrics such as Lifetime Value (LTV), Customer Acquisition Cost (CAC), and churn to support pricing strategies. Also perform industry benchmark analyses to compare Leve against relevant competitors.
• KPI Analysis: Contribute to monitoring performance indicators, focusing on customers, products, and specific segments, providing insights to optimize results.
• Optimization of Management Reporting Base: Support the optimization of the accounting and managerial reconciliation process for the financial close. The analyst should use automation tools (Advanced Excel/VBA/Python) to reduce the operational time of the managerial financial close.

FP&A Analyst, Mid Level

• Ser o responsável por estruturar, evoluir e gerir os agentes de IA da Leve Saúde, garantindo que cada agente ofereça experiências relevantes, seguras e alinhadas à estratégia da companhia e transformar interações em resultados tangíveis para o negócio.
• Atuará na interseção entre negócios, dados, produto e tecnologia, sendo responsável por definir a visão, a governança e a operação dos agentes virtuais baseados em IA generativa, RAGs e automações inteligentes que otimizem a jornada de beneficiários e colaboradores.

Product Owner – Agentes de Inteligência Artificial

Administrative Assistant

• Customer service via WhatsApp and phone;
• Scheduling appointments;
• Enrolling new clients in the product's "Welcome" program;
• Clarifying the product's details and guidelines for new and existing clients;
• Directing inquiries to related departments;
• Handling complaints;
• Supporting doctors and patients by facilitating access to telemedicine consultations;
• Issuing referral forms and authorizations.

Administrative Assistant, Leve On

Artificial Intelligence

• Support the management of the technology and AI project portfolio, ensuring planning, execution, monitoring and control of deliverables, with a focus on operational impact and user experience.
• Act strategically alongside Business, Technology, CX and Product teams, drafting technical and business specifications and ensuring solutions align with corporate objectives and the company’s digital strategy.
• Lead digital transformation and journey automation projects, including integrations with omnichannel channels (IVR, WhatsApp, Web, App) and intelligent solutions such as virtual assistants, bots and GenAI engines.
• Coordinate timelines, status reports, performance indicators and project deliverables, fostering collaboration across squads and ensuring value delivery within defined deadlines, scope and quality.
• Identify and manage risks, dependencies and operational impacts, developing mitigation and contingency plans.
• Support strategic project prioritization with leadership and stakeholders.
• Promote the use of agile or hybrid methodologies in project delivery.

Projects Specialist – PMO, Technology and Artificial Intelligence

Customer Success Manager

• Mapear, estruturar e manter as réguas de relacionamento ativas.
• Gerenciar o calendário de disparos diários, garantindo governança e controle dos limites de comunicação por canal
• Criar clusters e segmentos de clientes baseados em comportamento, jornada e perfil para otimizar canal e conteúdo de disparo
• Acompanhar e analisar métricas de sucesso das comunicações: taxas de entrega, abertura, conversão e engajamento
• Apoiar a definição e implantação de novas réguas, garantindo coerência com a estratégia de CX e as diretrizes da operadora
• Trabalhar em parceria com o time técnico (Salesforce Marketing Cloud), marketing (peças e copy) e áreas de negócio.
• Sugerir melhorias com base em dados, testes A/B e benchmarks de mercado.
• Atuar na gestão do backlog da área de CRM, com priorização e visão orientada a impacto no cliente e no negócio.
• Acompanhar tendências de mercado e mudanças regulatórias (como regras da Meta) para adaptação de estratégias.