Support the management of the technology and AI project portfolio, ensuring planning, execution, monitoring and control of deliverables, with a focus on operational impact and user experience.
Act strategically alongside Business, Technology, CX and Product teams, drafting technical and business specifications and ensuring solutions align with corporate objectives and the company’s digital strategy.
Lead digital transformation and journey automation projects, including integrations with omnichannel channels (IVR, WhatsApp, Web, App) and intelligent solutions such as virtual assistants, bots and GenAI engines.
Coordinate timelines, status reports, performance indicators and project deliverables, fostering collaboration across squads and ensuring value delivery within defined deadlines, scope and quality.
Identify and manage risks, dependencies and operational impacts, developing mitigation and contingency plans.
Support strategic project prioritization with leadership and stakeholders.
Promote the use of agile or hybrid methodologies in project delivery.
Requirements
Bachelor’s degree in Business Administration, Engineering, Information Systems, Technology, Project Management or a related field.
Proven experience in managing technology and automation projects, preferably involving AI, bots or analytics.
Technical knowledge of system integrations, APIs and digital solution architecture.
Experience as a PMO Analyst or Specialist, Project Manager or Product Owner in technology and innovation projects.
Proficiency in agile and traditional methodologies (Scrum, Kanban, PMBOK).
Experience with project and process management tools: Jira, Bizagi.
Analytical mindset, systems thinking and a strong results orientation.
Benefits
Meal allowance: BRL 42.00 per day (nominal deduction of BRL 1.00 per month)
Transportation allowance
Day off on your birthday
Health insurance – no payroll deduction
Dental plan – no payroll deduction
Total Pass – wellness and fitness benefit
Discounts at educational institutions
Leve Mente Program – focused on emotional well-being
Working hours: Monday to Friday, 9:00 AM to 6:00 PM (remote/home office)
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