Levanta

Customer Success Manager, Mandarin Fluent

Levanta

full-time

Posted on:

Location Type: Remote

Location: China

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About the role

  • Develop a deep understanding of each customer's business objectives, challenges, and success metrics.
  • Serve as the primary point of contact for customers and agency partners, responding to inquiries and resolving issues promptly in both Mandarin and English.
  • Proactively engage with customers and agency partners to drive adoption, usage, and value realization of our platform.
  • Partner with the publisher development team to match customers with good fit affiliates in the Levanta marketplace to help expedite revenue activation and maintain ongoing success on the platform.
  • Collaborate with sales teams to identify opportunities for upselling or cross-selling additional products/services.
  • Conduct regular check-ins with customers to review progress, address concerns, and identify areas for improvement.
  • Advocate for customers and agency partners internally, providing feedback to our product team to drive product enhancements and improvements.
  • Monitor customer health and satisfaction metrics, taking proactive steps to mitigate churn and increase retention rates.
  • Develop and maintain a thorough understanding of our platform, industry trends, and best practices to effectively advise customers.

Requirements

  • Native or fluent proficiency in Mandarin (spoken and written) is required.
  • Ability to train on US East Coast hours. Working hours will be in China Standard Time.
  • Shenzhen located preferred.
  • Proven experience in a customer-facing role, such as Customer Success Manager, Account Manager, or similar.
  • Background in e-commerce or affiliate marketing is strongly preferred.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with customers.
  • Strong problem-solving and decision-making abilities, with a focus on delivering innovative solutions to meet customer needs.
  • Ability to work collaboratively across cross-functional teams, including sales, marketplace, and publisher development.
  • Experience working with CRM software and business intelligence tools. HubSpot knowledge and experience is a plus.
Benefits
  • Competitive salary and benefits package.
  • Open vacation and sick policy, take the time you need.
  • Opportunity for professional growth and advancement within a rapidly expanding startup.
  • A culture that values diversity, inclusion, and the impact of every team member on our success.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementaccount managemente-commerceaffiliate marketingproblem-solvingdecision-makingcross-functional collaboration
Soft Skills
communicationinterpersonal skillsrelationship buildingrapport establishment