Levanta

Customer Success Manager

Levanta

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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About the role

  • Develop a deep understanding of each customer's business objectives, challenges, and success metrics.
  • Serve as the primary point of contact for customers and agency partners, addressing their inquiries, issues, and requests in a timely and professional manner.
  • Proactively engage with customers and agency partners to drive adoption, usage, and value realization of our platform.
  • Partner with the publisher development team to match customers with good fit affiliates in the Levanta marketplace to help expedite revenue activation and maintain ongoing success on the platform.
  • Collaborate with sales teams to identify opportunities for upselling or cross-selling additional products/services.
  • Conduct regular check-ins with customers to review progress, address concerns, and identify areas for improvement.
  • Advocate for customers and agency partners internally, providing feedback to our engineering team to drive product enhancements and improvements.
  • Monitor customer health and satisfaction metrics, taking proactive steps to mitigate churn and increase retention rates.
  • Develop and maintain a thorough understanding of our platform, industry trends, and best practices to effectively advise customers.

Requirements

  • 2-3 years of experience in a customer-facing role, such as Customer Success Manager, Account Manager, or similar.
  • Experience in the ecommerce and/or affiliate marketing industry
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with customers.
  • Strong problem-solving and decision-making abilities, with a focus on delivering innovative solutions to meet customer needs.
  • Ability to work collaboratively across cross-functional teams, including sales, marketplace, and publisher development.
  • Experience working with CRM software (e.g., Salesforce, HubSpot) and other customer success tools is preferred.
  • A passion for customer success and a commitment to delivering an exceptional customer experience.
Benefits
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Applicant Tracking System Keywords

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Soft Skills
communication skillsinterpersonal skillsproblem-solving abilitiesdecision-making abilitiescollaborative skillsrelationship buildingcustomer advocacycustomer experience focus