Leukaemia Care

Care Navigator

• Refer patients, carers and family members internally to advocacy, welfare, support groups and other services as appropriate.
• Provide patient support and raise awareness of the services we have at Leukaemia Care at the hospital.
• Talk to patients, carers and family members, offering support, information and clear signposting to our services and other relevant organisations.
• Attend the Hospital to provide support on the Haematology Ward or clinic.
• Liaise with consultants, nurses, and other health care professionals in providing patient support.
• Speak to patients, carers and anyone affected by a blood cancer or allied blood disorder to offer tailored advice or support.
• Refer patients, carers and family members internally to our services.
• Signpost patients to other blood cancer charities.
• Support patients by phone through the CNS referral process.
• Attend a local support group if needed.
• Regular feedback into the Patient Services team on how many patients we are supporting and any booklets we need to send out.
• Build relationships with healthcare professionals at the Hospital – e.g. consultant haematologists, clinical nurse specialists and haematology nurses - to promote the charity’s services.
• Promote nurse education (Nurse Academy, nurse conferences, nurse forums) to the clinic nurses.
• Make patients fully aware of Leukaemia Care’s other support services and ask if they wish to receive information from Leukaemia Care, recording their consent or otherwise against their database record.
• Provide regular reports on your work and against your KPIs to your line manager.

Leukaemia Care Navigator