LetsGetChecked

Junior Technical Operations Engineer

LetsGetChecked

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $54,000 - $77,000 per year

Job Level

Junior

Tech Stack

AWSAzureCloudSQL

About the role

  • Provide operational support and monitoring for our AWS-based healthcare platform, ensuring reliability, performance, and uptime across all services.
  • Participate in incident management by identifying patterns, coordinating root cause analyses, and resolving complex technical and operational issues.
  • Provide expert technical assistance and deep-dive analysis on cloud services, data configuration, and performance optimization.
  • Oversee platform service levels and collaborate with cross-functional teams to ensure all targets and SLAs are met or exceeded.
  • Work closely with internal teams, maintaining proactive and transparent communication with customers and stakeholders to ensure timely resolution of issues.
  • Conduct analysis and present periodic reviews of operational performance, identifying trends and opportunities for improvement.
  • Actively contribute to the development of technical communities within the organization by sharing best practices and operational insights.

Requirements

  • Bachelor’s degree in a related field (or equivalent industry experience) and 2+ years of experience in technical operations, DevOps, or related domains.
  • Hands-on experience in at least one technical area — DevOps, Engineering, Data Management, or TechOps.
  • Strong understanding of Observability, Monitoring, and Alerting tools and practices.
  • Proven ability to break down complex problems, identify root causes, and propose effective solutions.
  • Excellent verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences.
  • Highly detail-oriented, self-sufficient, and proactive. Comfortable working autonomously in a dynamic environment with shifting priorities.
  • Customer-focused, motivated by performance and reliability, and passionate about continuous improvement and professional growth.
  • Preferred Qualifications: AWS or other Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Fundamentals).
  • Working knowledge of SQL Server.
  • Experience with automation tools and scripting.
  • Familiarity with ITIL practices.
  • Experience working in U.S. healthcare technology environments.
  • Knowledge of Jira and PagerDuty for incident and workflow management.
Benefits
  • Health, dental & vision insurance
  • 401k Matching contribution
  • Employee Assistance Program
  • Annual Compensation Reviews
  • Flexible PTO Policy and 3 paid volunteer days per year
  • Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams
  • A referral bonus program to reward you for helping us hire the best talent
  • Internal Opportunities and Careers Clinics to help you progress your career
  • Maternity, Paternity, Parental and Wedding leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AWSDevOpsData ManagementTechnical OperationsObservabilityMonitoringAlertingSQL ServerAutomationScripting
Soft skills
Problem-solvingCommunicationDetail-orientedSelf-sufficientProactiveCustomer-focusedMotivatedContinuous improvementCollaborationAnalytical
Certifications
AWS Certified Solutions ArchitectAzure Fundamentals