Customer Service Representative

Lessen

Customer Service Representative coordinating repairs between clients and vendors for Lessen’s property services platform. Managing service requests, scheduling, escalations, and customer communications.

Posted 8/14/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and effective communication skills, ensuring superior client satisfaction while managing service requests and inquiries. Proficient in data entry and maintaining accuracy in internal and external communications.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Word ProficiencyMicrosoft Excel ProficiencyMicrosoft Outlook ProficiencyBasic Troubleshooting Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTroubleshootingService Request ManagementClient CommunicationScheduling

Soft Skills

Positive Team EnvironmentConstructive FeedbackClient Relations

Certifications & Qualifications

High School Diploma

Industry Keywords

Client SatisfactionVendor ManagementService ConfirmationConfidentialityCommunication Skills

About the role

Key responsibilities & impact

Act as a liaison between clients and the vendor network by managing repair and maintenance needs in One by Lessen
Communicate predominantly by phone and electronically with clients and vendors
Develop and maintain positive client relations to ensure superior client satisfaction
Receive and handle customer calls and email service requests
Manage real-time inquiries and track and respond to commitments
Schedule and manage completion of assigned services
Escalate disputes or unsatisfied service confirmations promptly
Remain on the queue and address requests and customer questions
Maintain communication with affiliates according to contracts and agreed scopes of work
Provide information to supervisors, coworkers, and subordinates by telephone, written form, email, or in person
Enter information into the database while ensuring consistency and accuracy
Assist in training team members and provide constructive feedback
Foster a positive team environment
Ensure confidentiality and accuracy of internal and external data
Perform ad-hoc projects and other assigned duties
Work Monday–Friday, 1:00 PM–10:00 PM Central Time

Requirements

What you’ll need

High school diploma required
3–4 years of customer service experience preferred
Basic troubleshooting knowledge and ability to articulate solutions
Ability to communicate industry language
Proficiency in Microsoft Word, Excel, and Outlook
Shift flexibility may be required

Benefits

Comp & perks

Competitive compensation
Health, Dental, Vision, Life, Disability options
401K retirement savings plan
Paid vacation, federal and floating holidays
Maternity/Paternity Pay
Career advancement opportunities
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