Account Director

Lessen

Account Director at Lessen transforming property service provision. Uncovering growth opportunities and managing client relationships in Account Management.

Posted 7/16/2026full-timeArizona, Illinois • 🇺🇸 United StatesLead💰 $93,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong account management capabilities with a focus on client retention, financial analysis, and strategic growth initiatives. Proficient in utilizing CRM software and project management tools to enhance client satisfaction and drive revenue growth.

Highest-signal resume keywords

Account ManagementClient RetentionFinancial AnalysisCRM Software ProficiencyStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AnalysisData AnalyticsProject ManagementSales StrategiesAccount GrowthUpsellingConflict ResolutionTime ManagementClient KPI Monitoring

Soft Skills

Exceptional CommunicationNegotiation SkillsPresentation SkillsProactive MindsetProblem-Solving

Tools & Technologies

CRM SoftwareData Analytics SoftwareSpreadsheetsProject Management PlatformsCommunication Software

Industry Keywords

Account ManagementCustomer SuccessSalesProperty ManagementMaintenance Operations

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.
Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.
Serve as the go-to contact for client communications, fostering robust relationships and exploring collaboration avenues.
Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.
Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.
Document client interactions, sales endeavors, and growth metrics to inform strategic direction.
Achieve or exceed targets related to account growth and upsell according to plan.
Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.
Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.
Proactively monitor and report client KPI and success metrics

Requirements

What you’ll need

A minimum of 3-5 years in roles related to account management, sales, or customer success.
Additional considerations made for experience focusing on property management.
Strong business acumen with an in-depth understanding of customer needs and pain points related to maintenance operations and project execution.
Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.
Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.
Financial analysis capabilities to make informed decisions based on financial data and profit margins.
Conflict resolution expertise to address and resolve potential disputes effectively.
Time management skills ensuring efficient handling of multiple accounts and projects.
Stakeholder management skills to liaise effectively with a variety of customer functional departments.
A proactive mindset to identify challenges and capitalize on opportunities, being self-motivated and driven to achieve business goals.
Demonstrated capacity to work autonomously, effectively prioritize tasks, and drive revenue growth through robust account management and sales strategies.
Capable of swift problem-solving, escalating issues when necessary, and ensuring client satisfaction is always at the forefront.
Engage cohesively with diverse teams to guarantee streamlined project execution.

Benefits

Comp & perks

Competitive compensation
Health, Dental, Vision, Life, Disability options
401K retirement savings plan
Paid vacation, federal and floating holidays
Maternity/Paternity Pay
Career advancement opportunities
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