Operations Support Coordinator

Lessen

Operations Support Coordinator managing specialized projects and vendor relations for Lessen operations. Ensuring superior service to clients and residents while overseeing work order processes.

Posted 5/6/2026full-timeScottsdale • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $31 per hourWebsite

About the role

Key responsibilities & impact

Develop and maintain positive relations with vendors, clients/ residents and internal partners as required to ensure superior client satisfaction.
Receive and handle customer calls and email requests for services and assist TL with client inquiries via external formats.
Manage real-time inquires while keeping track of and responding to commitments.
Act as Project Manager and Vendor liaison as needed.
Manage the scheduling and completion of all project type work orders while ensuring all work orders are properly linked and sequenced.
Ensure work orders are thoroughly created to resolve the current needs and issues of the homes.
Act as a final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead or Affiliate Market Manager.
Maintain open communication with Affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship.
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person; will be considered a point person for the handoff between shifts and/or other offices.
Enter information into our database and ensure consistency and accuracy.
Demonstrate professionalism in communication, relationship development, customer service, etc.
Shift flexibility may be required.
Foster a positive team environment.
Ensure confidentiality and accuracy of internal and external data.
Perform ad-hoc projects and other duties as assigned.
Assist in training team members and provides constructive feedback as necessary.
Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers.
Performs work under general supervision; carefully reviews the details and accuracy of work performed.

Requirements

What you’ll need

Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
Strong Communication Skills
Organizational or Project Management skills preferred
Candidates with a growth mindset highly encouraged
High school diploma required
4+ years of customer service experience preferred
Preferred experience as a CSA, Dispatch, CSR with a high scorecard rating
Mastery of Lessen’s One platform is strongly preferred
Advanced troubleshooting knowledge and ability to articulate
Ability to communicate industry language
1-3 years of experience preferred
Property maintenance experience
Trades knowledge

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Lessen Website LinkedIn All Job Openings 501 - 1000 employees 🏠 Real Estate ☁️ SaaS 🏢 Enterprise 💰 Debt Financing on 2023-01 Real Estate
SaaS
Enterprise Lessen is a company that simplifies and optimizes property management through technology and a network of qualified vendors. They provide maintenance solutions for commercial and residential properties, managing repairs, capital projects, and overall asset life cycles. With a focus on streamlining processes, Lessen helps reduce maintenance costs and improve property value. Their services cater to a wide audience including commercial occupiers and residential managers, as well as offering opportunities for vendors to grow their businesses. Lessen is known for its cutting-edge solutions like Lessen360™, and its recognition as a fast-growing private software company. Operations Support Coordinator 🔥 4 minutes ago 🏢🏡 Scottsdale – Hybrid 💵 $22 - $31 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Develop and maintain positive relations with vendors, clients/ residents and internal partners as required to ensure superior client satisfaction.
Receive and handle customer calls and email requests for services and assist TL with client inquiries via external formats.
Manage real-time inquires while keeping track of and responding to commitments.
Act as Project Manager and Vendor liaison as needed.
Manage the scheduling and completion of all project type work orders while ensuring all work orders are properly linked and sequenced.
Ensure work orders are thoroughly created to resolve the current needs and issues of the homes.
Act as a final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead or Affiliate Market Manager.
Maintain open communication with Affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship.
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person; will be considered a point person for the handoff between shifts and/or other offices.
Enter information into our database and ensure consistency and accuracy.
Demonstrate professionalism in communication, relationship development, customer service, etc.
Shift flexibility may be required.
Foster a positive team environment.
Ensure confidentiality and accuracy of internal and external data.
Perform ad-hoc projects and other duties as assigned.
Assist in training team members and provides constructive feedback as necessary.
Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers.
Performs work under general supervision; carefully reviews the details and accuracy of work performed. 🎯 Requirements
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
Strong Communication Skills
Organizational or Project Management skills preferred
Candidates with a growth mindset highly encouraged
High school diploma required
4+ years of customer service experience preferred
Preferred experience as a CSA, Dispatch, CSR with a high scorecard rating
Mastery of Lessen’s One platform is strongly preferred
Advanced troubleshooting knowledge and ability to articulate
Ability to communicate industry language
1-3 years of experience preferred
Property maintenance experience
Trades knowledge Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Process Improvement Analyst 🔥 23 hours ago Vanguard 10,000+ employees 💸 Finance 🤝 B2B 👥 B2C Website LinkedIn All Job Openings Process Improvement Analyst enhancing internal controls and supporting business processes at Vanguard. Collaborating with teams to implement process improvements and ensuring compliance across divisions. 🏢🏡 Scottsdale – Hybrid 💰 $2.5M Secondary Market on 2021-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Ops Processing Specialist – Cashiering 🕒 March 9 Osaic 1001 - 5000 💸 Finance 🤝 B2B Website LinkedIn All Job Openings Operations Processors handling accurate transactions within Brokerage Operations. Requires answering calls, processing requests, and collaborating with financial professionals. 🏢🏡 Scottsdale – Hybrid 💵 $48k - $52k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🚫👨‍🎓 No degree required Operations Cashiering Specialist 🕒 February 26 Osaic 1001 - 5000 💸 Finance 🤝 B2B Website LinkedIn All Job Openings Operations Cashiering Specialist handling routine and complex transactions involving money and asset movement in financial services. Reviewing and processing brokerage account requests while providing excellent customer service. 🏢🏡 Scottsdale – Hybrid 💵 $45k - $47k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🚫👨‍🎓 No degree required Consulting Partner, EHS & Sustainable Operations 🕒 January 21 ERM 5001 - 10000 Website LinkedIn All Job Openings Consulting Partner shaping sustainability agenda for Fortune 500 companies. Partnering with industry innovators to implement EHS programs and drive compliance solutions. 🏢🏡 Scottsdale – Hybrid 💵 $171k - $203k / year ⏰ Full Time 🟠 Senior 🔴 Lead ⚙️ Operations 🦅 H1B Visa Sponsor Consulting Partner, EHS & Sustainable Operations 🕒 January 21 ERM 5001 - 10000 Website LinkedIn All Job Openings Consulting Partner with ERM managing sustainability operations for Fortune 500 companies. Lead innovative EHS programs and influence strategic decisions in sustainability consulting. 🏢🏡 Scottsdale – Hybrid 💵 $171k - $203k / year ⏰ Full Time 🟠 Senior 🔴 Lead ⚙️ Operations 🦅 H1B Visa Sponsor View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookProject ManagementAdvanced troubleshootingCustomer serviceData entryProperty maintenanceLessen’s One platform

Soft Skills

Communication skillsOrganizational skillsTeam environmentProfessionalismCustomer satisfactionConstructive feedbackGrowth mindsetRelationship developmentFlexibilityAttention to detail

Certifications

High school diploma