Lessen

Senior Learning Experience Designer

Lessen

full-time

Posted on:

Location Type: Hybrid

Location: Scottsdale • 🇺🇸 United States

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Job Level

Senior

About the role

  • Collaborates with stakeholders to understand needs and expectations and uncover organizational and performance goals.
  • Be an active listener who also knows how to ask insightful questions to unlock a greater understanding of business and learning needs.
  • Applies a systematic process to gather, identify, and analyze root causes of learning and performance gaps.
  • Makes informed, learning science backed, recommendations for performance improvement solutions to address root causes in partnership with manager or Senior LXD.
  • Works with subject matter experts and other resources to transform knowledge into learning solutions.
  • Consults with stakeholders to gain commitment for implementing solutions.
  • Comfortably use quantitative and qualitative needs analysis techniques to help prioritize our learning efforts.
  • Assesses and evaluates emerging learning technologies for adoption and integration.
  • Confidently lead business and user research to identify pain points and opportunities to drive behavior change and performance improvement.
  • Serves as leader in design, development and testing, of new and existing learning initiatives; innovates enhancements to existing learning modules which may include applications over multiple software and platforms.
  • Responsible for large-scale curriculum design and course mapping.
  • Creates and manages a detailed project plan to ensure quality standards and timelines for deliverables are met.
  • Utilizes needs analysis to address learning and performance gaps.
  • Properly scope and define outcome-driven learning objectives.
  • Identifies and selects the appropriate approaches and technologies that follow sound principles of learning theory and align to the specific learning/performance support opportunity.
  • Designs logical learning assets that create an effective, efficient and engaging experience for the learner and maximize performance improvement outcomes that yield measurable organizational results.
  • Designs and develops instructional materials including job aids, e-learning content, videos, PowerPoint presentations and more with minimal supervision required.
  • Write concise and customer-friendly instruction for a variety of learning modalities (e.g., online courses, documentation, resources, in-app messages)
  • Conducts reviews of materials with appropriate parties, such as subject matter experts, the design team, and the target audience.
  • Proactively collects and incorporates feedback from leaders and stakeholders.
  • Builds into the design of learning solutions a variety of both formative and summative evaluation strategies to determine learning mastery and impact.
  • Effectively organize content and deliverables in a logical and intuitive manner.
  • Regularly QA test and debug learning content.
  • Able to prioritize work based on business needs and pivot when organizational needs require it.
  • Experiment and use diverse technologies to create interactive, responsive, and user-friendly online courses.
  • Continuously evaluates, reports on, and improves existing learning/performance support solutions.
  • Under the guidance of the LXD Manager, provide leadership to LX training team in terms of identifying resourcing, coaching and work planning
  • Under the guidance of the LXD Manager, provide guidance and constructive feedback to LX team
  • Ensure a collaborative relationship between LX designers and Departments to ensure the design and timing meet requirements
  • Challenge and support the LX team
  • Effective and clear communication with LX team
  • Foster a positive team environment

Requirements

  • Master’s Degree in Education, Instructional Design, Human Resources, or related field, or equivalent experience or advanced certification such as CPLP, ATD Master Instructional Designer, Langevin.
  • Bachelor’s degree with major coursework and/or equivalence in instructional design, instructional technology, education technology, adult education, communications, or closely related field.
  • 5-7 years of experience conducting needs analysis and designing and evaluating learning programs.
  • 5-7 years of hands-on development experience across multiple learning modalities (online, virtual, classroom, blended and social) using authoring tools such as: Captivate, Articulate; web conferencing applications such as Adobe Connect, Zoom, GoToMeeting; and collaboration platforms such as Yammer, SharePoint, Ning or Google.
  • Experience with LMS functionality
  • 2+ years of experience in call center, contact center, customer service, or related field
Benefits
  • Competitive compensation
  • Health, Dental, Vision, Life, Disability options
  • 401K retirement savings plan
  • Paid vacation, federal and floating holidays
  • Maternity/Paternity Pay
  • Career advancement opportunities
  • All the tools you'll need to be successful

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
needs analysiscurriculum designcourse mappinginstructional designlearning technologiese-learning content developmentevaluation strategiesproject managementlearning scienceperformance improvement
Soft skills
active listeningcommunicationcollaborationleadershipproblem-solvingorganizational skillsfeedback incorporationadaptabilityteam buildinginsightful questioning
Certifications
Master’s Degree in EducationMaster’s Degree in Instructional DesignCPLPATD Master Instructional DesignerLangevin