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Technical Services Manager – Baking
Lesaffre North AmericaTechnical Services Manager in the baking industry supporting clients and driving business growth. Provide technical assistance, maintain relationships, and ensure project success.
About the role
Key responsibilities & impact- Provide technical support and services to new, existing, and potential accounts
- Assist sales team in gaining new business and maintaining client relationships
- Ensure timely and accurate completion of product application and line extension projects
- Conduct field evaluations and provide recommendations for product improvements
- Communicate technical information through reports and database inputs
- Maintain accurate testing instructions and provide technical service to customers
- Assist in project development and design
- Stay updated on industry trends and baking processes
- Attend trade shows, summits, and continuing education to share insights
- Provide technical training and ensure customer satisfaction
- Communicate effectively with management and production personnel
- Troubleshoot application problems and participate in product testing
- Identify market opportunities and make recommendations for new product development
Requirements
What you’ll need- High school diploma or equivalent and formal baking training
- 5 or more years of practical experience in the baking industry
- Ability to analyze baking process, explain and demonstrate products, make objective recommendations to correct application problems while maintaining awareness of customers’ concerns and quality expectations
- Excellent analytical skills are required to solve difficult technical problems for major customers
- Ability to travel 85% of the time throughout North America with occasional additional international travel (must maintain a current passport and/or VISA)
- Weekend and early/late working hours are required as needed
Benefits
Comp & perks- Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
- 11 paid holidays
- Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
baking processestechnical supportproduct applicationfield evaluationsproduct improvementsproject developmentproduct testingtroubleshootinganalytical skillscustomer satisfaction
Soft Skills
communicationrelationship managementproblem-solvingrecommendation makingcustomer awarenessteam collaborationtraininginsight sharingadaptabilitytime management
Certifications
high school diplomaformal baking training