Technical Support Manager – Biopharma

Lesaffre North America

Technical Support Manager at Procelys providing expertise in biotech product applications and customer support in the biopharma sector. Collaborating across teams to enhance product performance and customer satisfaction.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Demonstrate an unwavering commitment to Lesaffre's safety-first culture
Provide technical support to Procelys customers through on-site visits, presentations, and product training to ensure optimal use of our solutions
Analyze customer feedback and technical issues to drive product development, improvements, and competitive positioning
Train and support Business Managers on application details, product performance, and technical selling points
Troubleshoot product performance issues in collaboration with cross-functional teams to deliver recommendations
Serve as the main technical point of contact and project leader between commercial, applications, and quality teams
Develop technical partnerships with academia and research institutes to investigate product performance
Act as the regional technical expert, building relationships with key customers and driving new business opportunities
Remain active in technical networks to contribute to industry knowledge sharing and training
Monitor industry innovations and technological trends, providing quarterly landscape reports to management
Represent Procelys at regional technical events through lectures and presentations

Requirements

What you’ll need

Master’s degree in Microbiology, Biochemical Engineering, Biotechnology or related field.
5 or more years of experience in an R&D/Fermentation Management or Application Development role in Biotechnology, Pharma or Life Sciences markets
Ability to develop a deep understanding of the Biotechnology market (food and feed bio-ingredients, biopharma, cultures, probiotics, bio-agriculture and renewable chemicals)
Ability to travel up to 40-50% within the Americas

Benefits

Comp & perks

Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
11 paid holidays
Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportproduct trainingtroubleshootingproduct developmentcompetitive positioningapplication developmentfermentation managementbiotechnologybiochemical engineeringmicrobiology

Soft Skills

communicationrelationship buildingteam collaborationcustomer engagementtechnical sellingproblem-solvingleadershipknowledge sharingpresentation skillsanalytical thinking

Certifications

Master’s degree