Inside Sales Manager

Lesaffre North America

Inside Sales Manager driving growth across transactional accounts at Lesaffre, a leader in baking solutions. Engaging clients, managing accounts, and optimizing product adoption in a fast-paced environment.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a defined portfolio of transactional and inside-managed accounts to drive retention, revenue growth, and increased product adoption
Conduct frequent customer touchpoints through calls, emails, and virtual meetings to understand needs, uncover opportunities, and strengthen relationships
Serve as the primary point of contact for order questions, product inquiries, pricing updates, and service coordination
Maintain regular communication cadence to ensure proactive issue resolution and ongoing satisfaction
Develop and execute account plans to grow sales and profitability within assigned inside-sales territory
Identify cross-sell and upsell opportunities across yeast, sourdough, ingredients, and specialty solutions
Manage a high-volume pipeline of leads and opportunities to support sustained growth
Qualify inbound leads and convert them to active opportunities, coordinating with field sales as needed
Provide accurate product information, application details, and basic troubleshooting in collaboration with technical and innovative teams
Support the introduction of new products, programs, and promotions to accelerate adoption
Coordinate customer samples, documentation, and follow-up with internal teams to ensure timely delivery
Partner closely with field sales managers to ensure seamless handoff between inside managed and strategic accounts
Work with customer service, logistics, technical teams, and marketing to deliver consistent and customer-centric experience
Contribute insights related to customer trends, competitive activity, and product performance
Stay informed on baking industry trends, customer dynamics, and competitor developments relevant to transactional accounts
Monitor purchase patterns, gaps in ordering, and buying behavior to trigger proactive outreach
Leverage CRM tools (e.g., Salesforce) to maintain accurate account information, activities, and forecasting
Represent Lesaffre with a responsive, solution-oriented, partnership mindset
Take ownership of customer satisfaction and work cross-functionally to drive timely resolution of issues
Demonstrate resilience, urgency, and accountability in a fast-paced, high-contact environment

Requirements

What you’ll need

Bachelor’s degree in baking science, food science, business, marketing, or a related field
3 – 7 years of experience sales/account management in ingredients
Ability to travel up to 25% of the time

Benefits

Comp & perks

Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
11 paid holidays
Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsalescustomer relationship managementproduct adoptiontroubleshootingpipeline managementcross-sellingupsellingforecastingcustomer satisfaction

Soft Skills

communicationrelationship buildingproblem-solvingcollaborationresilienceurgencyaccountabilitycustomer-centric mindsetproactive outreachinsight contribution