Inside Sales Manager
Lesaffre North America
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Manage a defined portfolio of transactional and inside-managed accounts to drive retention, revenue growth, and increased product adoption
- Conduct frequent customer touchpoints through calls, emails, and virtual meetings to understand needs, uncover opportunities, and strengthen relationships
- Serve as the primary point of contact for order questions, product inquiries, pricing updates, and service coordination
- Maintain regular communication cadence to ensure proactive issue resolution and ongoing satisfaction
- Develop and execute account plans to grow sales and profitability within assigned inside-sales territory
- Identify cross-sell and upsell opportunities across yeast, sourdough, ingredients, and specialty solutions
- Manage a high-volume pipeline of leads and opportunities to support sustained growth
- Qualify inbound leads and convert them to active opportunities, coordinating with field sales as needed
- Provide accurate product information, application details, and basic troubleshooting in collaboration with technical and innovative teams
- Support the introduction of new products, programs, and promotions to accelerate adoption
- Coordinate customer samples, documentation, and follow-up with internal teams to ensure timely delivery
- Partner closely with field sales managers to ensure seamless handoff between inside managed and strategic accounts
- Work with customer service, logistics, technical teams, and marketing to deliver consistent and customer-centric experience
- Contribute insights related to customer trends, competitive activity, and product performance
- Stay informed on baking industry trends, customer dynamics, and competitor developments relevant to transactional accounts
- Monitor purchase patterns, gaps in ordering, and buying behavior to trigger proactive outreach
- Leverage CRM tools (e.g., Salesforce) to maintain accurate account information, activities, and forecasting
- Represent Lesaffre with a responsive, solution-oriented, partnership mindset
- Take ownership of customer satisfaction and work cross-functionally to drive timely resolution of issues
- Demonstrate resilience, urgency, and accountability in a fast-paced, high-contact environment
Requirements
- Bachelor’s degree in baking science, food science, business, marketing, or a related field
- 3 – 7 years of experience sales/account management in ingredients
- Ability to travel up to 25% of the time
Benefits
- Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match
- 11 paid holidays
- Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementsalescustomer relationship managementproduct adoptiontroubleshootingpipeline managementcross-sellingupsellingforecastingcustomer satisfaction
Soft Skills
communicationrelationship buildingproblem-solvingcollaborationresilienceurgencyaccountabilitycustomer-centric mindsetproactive outreachinsight contribution