Les Iles Paul Ricard

Auditor

• Welcome and inform guests about their stay conditions
• Perform administrative tasks (reservations, scheduling, mail handling)
• Manage front desk accounting: daily closing, cash handling
• Handle check-ins and check-outs
• Ensure the hotel's calm and security during the night

Night Auditor

Administrative Assistant

• Contrôle des caisses
• Récupération, comptage et contrôle des caisses
• Edition des états Protel et rapprochement avec les RAZ des caisses
• Transmission au responsable comptable des anomalies
• Veiller à l’approvisionnement des points de ventes en monnaie
• Préparation des remises d’espèces
• Préparation des remises de tickets restaurant
• Préparation des remises de chèques vacances

Assistant Administratif, Caissier

Manager

• Oversee all sales operations of the store
• Supervise and participate in service operations to ensure the established level of service quality
• Develop and retain the customer base through high-quality service
• Lead, supervise and motivate the sales team
• Create staff schedules and ensure their follow-up
• Ensure compliance with current procedures
• Ensure compliance with hygiene and food safety standards
• Optimize inventory and supply management
• Analyze financial and operational performance and propose corrective actions

Store Manager, Pains et Saveurs

• Ensure smooth operational performance and high service quality
• Manage and engage the team
• Recruit, onboard and train staff
• Develop and oversee staff schedules
• Lead daily briefings and debriefings
• Supervise the dining room and bar teams
• Foster a positive, collaborative work environment
• Prepare for the seasonal opening
• Manage reservations and organize the dining room layout
• Place orders, monitor stock levels and perform inventories

Restaurant Manager – Le BBQ

Customer Support

• Reporting to our Accommodation Manager, you manage customer relations by providing responses and advice tailored to customers' expectations while respecting commitments and the expected level of service quality.
• As the primary point of contact for our customers, you ensure the quality of request handling, maintain traceability, and ensure the accuracy of data entered in the customer information system.
• Respond to customers via the various channels used (phone, email, social media, etc.)
• Direct customer requests to the relevant external or internal departments (sales, service providers, accounting, reservations)
• Follow up on customer requests
• Complete the CRM "GUEST PROFILE"
• Escalate and report relevant information (upsell opportunities, special requirements, etc.)
• Respond to customer reviews on various platforms
• Provide occasional support to the reception/front desk team

Customer Relations Representative

• Supervise and take part in the beverage service operations at Bar des Amis
• Ensure service quality and customer satisfaction, and ensure compliance with procedures
• Lead the daily activities of a team of around 5 staff members
• Support the development of your team members' skills: training, implementation of standards, etc.
• Foster a positive working environment through an open, collaborative approach
• Manage purchasing, ordering, and stock for your outlet

Bar Manager

• Rattaché(e) au Directeur de la Restauration H/F, vous serez responsable de la gestion du point chaud de l'île : Pains & Saveurs
• Superviser le travail de l’ensemble de votre équipe afin de garantir la qualité de service ainsi que l’expérience client
• Superviser l'ensemble des opérations de vente de l'établissement
• Superviser et participer aux services de manière à garantir la qualité de service établie
• Développer et fidéliser la clientèle par un service de qualité
• Superviser et animer l'équipe de vendeurs
• Réaliser les plannings et assurer le suivi
• S’assurer du respect des procédures en vigueurs
• Assurer le respect des normes d'hygiène et de sécurité alimentaire
• Optimiser la gestion des stocks et des approvisionnements
• Analyser les performances économiques et proposer des actions correctives

Responsable Boutique Boulangerie

• Team management and leadership
• Recruit, onboard and train staff in coordination with HR
• Create and monitor staff schedules in compliance with legal requirements
• Lead daily briefings and debriefings
• Supervise front-of-house and bar teams, ensuring service quality
• Foster a positive, motivating and collaborative working environment
• Serve as the communication link between management and the team
• Prepare seasonal openings and contribute to the development of the beverage menu
• Manage reservations and organize the dining room layout
• Ensure set-up and service comply with hygiene and safety standards
• Place orders, monitor stock levels and conduct inventories
• Manage cash handling and register closing
• Maintain cleanliness and compliance of the outlet
• Ensure customer satisfaction and handle complaints with diplomacy
• Monitor and grow sales performance of the outlet according to targets
• Track key performance indicators (revenue, average check, customer reviews…)
• Propose initiatives to boost activity