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Service Delivery Manager
LeonardoService Delivery Manager coordinating service delivery for Cyber & Security Solutions Division. Enhancing operational performance and compliance while fostering customer satisfaction in service provision.
Posted 7/24/2026full-timeBristol • 🇬🇧 United KingdomMid-LevelSenior💰 £50,000 - £60,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service management frameworks such as ITIL and DDaT, with a focus on delivering business services in secure environments. Proficient in stakeholder coordination, service performance monitoring, and contributing to service improvement initiatives.
Highest-signal resume keywords
Service Management FrameworksStakeholder CoordinationService Performance MonitoringCustomer Satisfaction FocusService Documentation Maintenance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service DeliveryOperational GovernanceRisk IdentificationService Improvement InitiativesBusiness Systems FamiliarityIdentity ManagementSecure Service Principles
Soft Skills
Strong Communication SkillsProactive MindsetTeam Collaboration
Industry Keywords
ITILDDaTService OnboardingService TransitionService Reviews
About the role
Key responsibilities & impact- Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations.
- Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover.
- Monitor service performance, identifying risks, issues, and opportunities for improvement.
- Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers.
- Facilitate service reviews, gathering feedback and contributing to service improvement plans.
- Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible.
- Contribute to service planning, supporting roadmap development and capability growth.
- Support team collaboration, sharing knowledge and contributing to a positive delivery culture.
Requirements
What you’ll need- Experience supporting the delivery of business services in secure or complex environments.
- Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance.
- Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives.
- Familiarity with business systems, identity management, and secure service principles.
- Strong communication skills across technical and non-technical audiences.
- A proactive mindset focused on customer satisfaction and service reliability.
Benefits
Comp & perks- Generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
- Award-winning pension scheme with up to 15% employer contribution.
- Free access to mental health support, financial advice, and employee-led networks.
- Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
- Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships.
- Flexible hours with hybrid working options.