Designer

• Lead the full service design lifecycle for new or modified IT services, following ITIL 4 best practices.
• Create and maintain Service Design Packages (SDPs)—including service models, support models, and SLAs/OLAs—and work with the Transition Team to hand services over to BAU Operations.
• Partner with cross-functional teams such as Project Managers, Solution Architects, Technical Service Managers, and suppliers to ensure services meet Leonardo’s needs.
• Define and document key operational processes, including incident, request, change, problem, and knowledge management.
• Ensure all services are secure, resilient, scalable, cost-effective, and aligned with business outcomes.
• Assess the impact of proposed changes on existing services and advise stakeholders.
• Champion a smooth and structured Service Transition into operational support.
• Contribute to the continuous improvement of service design frameworks, tools, and ways of working.
• Maintain strict adherence to Leonardo’s governance, security, and quality standards.

IT Service Designer

Designer

Head of Service Design

Senior Designer/Editor

Senior Designer