Principal Technical Support Engineer

Leonardo

full-time

Posted on: 12/10/2025

Location Type: Hybrid

Location: Luton • 🇬🇧 United Kingdom

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About the role

Join the Customer Support and Service Solutions (CS3) line of business as a Principal Technical Support Engineer.
Provide innovative and invaluable support solutions to customers.
Deliver and maintain in-service capabilities for the Typhoon Defensive Aids Sub-System.
Work closely with internal teams and external stakeholders, including suppliers, partners, and customers.
Influence front-line availability of critical equipment.
Track and report on progress to internal stakeholders.
Support Project Engineering Management to meet customer KPI and SLA requirements.
Develop, coach, or mentor other engineers to enhance skills and knowledge within the team.

Experience of working in a service-oriented team that supports the needs of customers.
In-service support for the Typhoon Defensive Aids Sub-System across multiple customers and partners in the UK, Europe and Middle East.
A technical background in integrating, troubleshooting and/or supporting hardware, embedded software or test solutions related to complex electronic systems.
An ability to balance competing needs and ascertain when to prioritise and escalate issues in order to meet critical delivery timescales.
A willingness to take ownership of the maintenance, upgrade, calibration, consumables and supporting documentation for the main equipment and test equipment and associated software.
The resourcefulness to ensure robust quality, availability, cost and time trade-offs are undertaken to optimise the service provided.
A capability to track and report on progress to internal stakeholders.
Support the Project Engineering Management team to ensure customer Key Performance Indicators and Service Level Agreements are met or exceeded.
Self-motivation with an aptitude for problem solving.
Professional discipline to ensure application of appropriate engineering tools / techniques.
The confidence to escalate emerging issues and levels of risk and help define opportunities and risk mitigation options.
An ability to foster relationships and networks within and outside CS3.

Benefits

Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
Refer a friend: Receive a financial reward through our referral programme.
Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
Flexible working: Flexible hours with hybrid working options.

Tip: use these terms in your resume and cover letter to boost ATS matches.

technical supporttroubleshootinghardware integrationembedded softwaretest solutionscomplex electronic systemsmaintenancecalibrationdocumentation

problem solvingself-motivationresourcefulnessrelationship buildingcoachingmentoringinfluencingprioritizationescalation