IFM Delivery Manager
Leonardo
full-time
Posted on:
Location Type: Hybrid
Location: Luton • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You will have full accountability for the consistency in the delivery of IFM services across the LEUK and LCUK estates.
- Lead the Tier 1 and Tier 2 elements of the IFM Operational Excellence (OpEx) Model.
- Develop policy and author IFM-related procedures and guidance.
- Represent the LEUK / LCUK FM function in cross-functional teams and governance forums.
- Provide IFM subject matter expertise to develop, support and deliver business objectives.
- Ensure, through implementing a regular programme of audit, the ongoing statutory and contractual compliance of the IFM partner and associated sub-contractors.
- Lead IFM innovation and continuous improvement activities.
- Assist in developing and managing the annual IFM budget and associated monthly stakeholder budget reporting cycles.
- Work with the LEUK / LCUK sites and LEUK projects team in shaping and delivering the framework for annual asset lifecycle planning and capital forecasting.
- Act as the receiving client at handover for small to medium sized infrastructure / asset projects.
- Manage the subsequent handover, including change control, to the IFM provider.
- Drive Net Zero and sustainability metrics through active utilities and BMS management.
- Support and lead new site setup, contract mobilisation, and transformation projects.
- Input into the design of strategic KPIs, CPIs, and performance dashboards.
- Lead IFM input to audits, ISO accreditations, and business continuity initiatives.
Requirements
- Demonstrable experience and high-performance in a similar IFM management role, within a complex and technical, multi-stakeholder organisation.
- IWFM membership, supported by a professional FM qualification.
- 5+ years' experience in facilities and asset management, including compliance and auditing.
- Proven leadership in IFM supplier performance management and stakeholder engagement.
- Demonstrated strategic & tactical thinking and ability to influence at senior levels.
- Understanding of UK FM legislative frameworks (H&SE, environment, estates), supported by an appropriate safety qualification: IOSH or NEBOSH.
- Ability to understand complexity & manage project delivery milestones for small works.
- Experience in drafting policy, SOPs and guidance documentation.
- Ability to represent and contribute to FM function at senior /strategic level forums.
Benefits
- Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
- Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
- Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
- Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
- Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
- Refer a friend: Receive a financial reward through our referral programme.
- Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
- Flexible working: Flexible hours with hybrid working options.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IFM managementcompliance auditingbudget managementasset lifecycle planningchange controlperformance dashboardspolicy draftingstrategic KPIscontinuous improvementutilities management
Soft skills
leadershipstakeholder engagementstrategic thinkingtactical thinkinginfluencingcross-functional collaborationproject delivery managementcommunicationinnovationproblem-solving
Certifications
IWFM membershipFM qualificationIOSHNEBOSH