Field Engineer

• Responsible for providing routine technical support for maintenance, repairs, modification, equipment setup and testing
• Troubleshoot and determine equipment issues by utilizing drawings and technical documentation
• Conduct repairs and/or modifications using a variety of hand tools and test equipment
• Assist in demonstrating setup and adjustment of complex equipment for potential users or operators
• Complete appropriate written documentation and feedback for onsite service and installations
• Deliver technical solutions to customers with a high degree of professionalism
• May provide formal/informal training of customer personnel
• Identify, analyze, and repair product failures, orders and replaces parts as needed
• May recommend which products or services best fit the customers' needs
• Demonstrate great customer service skills
• Work variable shifts and up to 12-hour shifts to perform necessary testing
• Exhibit mature, independent judgment and communicates effectively
• Support, communicate, reinforce and defend the mission, values and culture of the organization
• Assist in shipping and receiving equipment and parts
• Perform daily routine Inventory spot checks in warehouse to ensure 100% Inventory
• Package sensitive items securely for shipping

Field Service Technician

Field Service Technician I