Associate IT Support Technician
Leonardo DRS
full-time
Posted on:
Location Type: Office
Location: Danbury • Connecticut • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Support and maintain in-house computer systems, desktops, and peripherals
- Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment
- Troubleshooting problem areas in a timely and accurate fashion
- Provide end user training and assistance where required
- Evaluate, prioritize and respond to service requests with resolution
- Perform analysis and diagnosis of routine PC problems for end users
- Recommend and implement solutions
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware
- Develop and maintain an inventory of all IT assets
- Monitor and test PC performance and provide statistics and reports
- Maintain communications with end users
- Provide service desk and technical support to users
- Maintain timely and accurate helpdesk records
Requirements
- Understanding of current principles and practices of IT support
- Ability to work closely with users and other IT professionals
- Understanding of and/or experience in Help Desk functionality and IT maintenance procedures
- Experience with consulting and/or customer service
- Strong verbal, written and interpersonal communication skills
- Ability to work independently as well as cooperatively in a team-oriented environment
- Ability to successfully interact with other IT professionals and end-users
- Strong analytic and problem-solving skills
- Is open and responsive to change and demonstrates a commitment to continuous improvement
Benefits
- medical, dental, and vision coverage
- company contribution to a health savings account
- telemedicine
- life and disability insurance
- legal insurance
- 401(k) savings plan
- wellness programs
- flexible work schedules
- competitive vacation
- health/emergency leave
- paid parental leave
- community service hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hardware installationhardware maintenancetroubleshootingend user trainingPC performance analysissoftware installationsoftware configurationIT asset managementhelpdesk supporttechnical support
Soft skills
communication skillsinterpersonal skillsproblem-solving skillsanalytical skillsteamworkindependencecustomer serviceadaptabilitycommitment to improvementprioritization