Tech Stack
AndroidCloudJamfMacOS
About the role
- Join our growing IT team responsible for all central systems and support
- Lead the effort to streamline, automate, and grow IT support processes
- Work with the Head of IT to complete support requests and on IT Infrastructure and Automation projects
- Complete onboarding program and ramp up on onboarding and support processes
- Be deeply involved with onboarding for all new employees and automate the new hire setup
- Upgrade and secure wireless setup and work towards an upgraded wifi path
- Streamline computer deployments and new computer rollouts using automation tools
- Work with Software teams to streamline and automate vulnerability management
- Understand IT infrastructure, create a plan to streamline and enhance it, and support executive staff as needed
Requirements
- Strong background in Troubleshooting
- 5 Years Desktop support
- 5 Years macOS support
- 5 Years Windows support
- Experience with Video Conferencing systems (e.g. Zoom)
- 5 Years experience supporting Cloud Productivity suites (e.g. Office 365)
- Advanced PowerShell scripting experience
- Security Clearance
- Advanced experience with Microsoft Defender and Sentinel
- Advanced Experience with Intune
- Advanced Experience with Jamf Pro
- Experience supporting Android, iPhone, iPad
- Great customer service, interpersonal, and communication skills
- Familiarity with network equipment, wifi systems, and VLANs
- Experience with endpoint deployment automation systems
- Experience with Atlassian suite (Jira, Confluence, etc) administration
- Familiarity 802.1x, RADIUS, and NACs
- Experience supporting Executive Staff
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
TroubleshootingDesktop supportmacOS supportWindows supportPowerShell scriptingMicrosoft DefenderMicrosoft SentinelIntuneJamf Proendpoint deployment automation
Soft skills
customer serviceinterpersonal skillscommunication skills
Certifications
Security Clearance