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About the role
Key responsibilities & impact- Provide hardware, software, and end-user support
- Support others by working on a variety of data management tasks
- Help manage internal client relationships by carrying out standard requests
- Follow best practice support documentation in resolving outstanding tickets
- Provide basic incident resolution and escalation
- Troubleshoot and resolve computer workstation issues
- Enact manufacturer's warranties for equipment repair
- Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details
- Help different divisions prepare and coordinate project plans for the installation of technology equipment
- Resolve printer and copier issues across the division
- Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs
- Maintain, upgrade, install, replace hardware, and software as required
- Report instances of server downtime and LAN/WAN connectivity issues immediately
- Perform basic troubleshooting on LAN/WAN connectivity under guidance
- Provide weekly status reports summarizing activities and outstanding issues
- Monitor and assist with coordinating third-party support contractors
- Perform other duties as assigned by the Onsite IT Manager
Requirements
What you’ll need- Basic understanding of technology standards
- Ability to perform routine work assignments
- Proficient in basic troubleshooting of IT issues
- Good communication and teamwork skills
- Ability to recognize and escalate issues appropriately
- High school diploma or GED required; Bachelor’s degree and relevant IT certifications (CompTIA A+ or equivalent) preferred
- Minimum 1+ years of experience is required.
Benefits
Comp & perks- Access to robust health insurance plans, including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- Up to $30,000 in Adoption Assistance
- Up to three weeks of vacation annually
- Generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- Significant Home Purchase Discounts
- Unique opportunities such as the Everyone’s Included Day
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingincident resolutiondata managementhardware supportsoftware supportLAN connectivityWAN connectivitytechnical supportproject coordinationticket management
Soft Skills
communicationteamworkproblem-solvingclient relationship managementescalationorganizationreportingadaptabilityattention to detailcollaboration
Certifications
CompTIA A+GEDBachelor's degree