Customer Care Representative

Lennar

Virtual Customer Care Rep at Lennar overseeing customer relations and trade partner management processes in assigned communities. Responsible for maintaining the quality of homes under warranty and fostering positive relationships.

Posted 5/15/2026full-timeCarmel • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and oversee homes under warranty in assigned community(s)
Promote, facilitate, and foster positive working relationships with customers and trade partners
Manage daily trade partner activities in accordance with job schedules
Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
Proactively remedy any trade partner scheduling, communication, or payment related issues
Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and post-close visits
Review and certify the completion of each home within their community
Conduct field meetings with trade partners, construction staff and sales staff as needed
Supervise, review and resolve the condition of their community

Requirements

What you’ll need

High School Diploma or equivalent required or equivalent work experience
Bachelor’s degree in related field preferred
Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
Valid Driver’s License with good driving record
Valid auto insurance coverage
Advanced knowledge of scheduling, budgeting and document management
Ability to read and interpret blue prints
Computer literacy and proficient in MS Office products (Word and Excel)
Excellent follow-up, communication (written and verbal) and time management skills

Benefits

Comp & perks

Robust health insurance plans, including Medical, Dental, and Vision coverage
401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
Paid Parental Leave
Associate Assistance Plan
Education Assistance Program
Up to $30,000 in Adoption Assistance
Up to three weeks of vacation annually
Generous Holiday, Sick Leave, and Personal Day policies
New Hire Referral Bonus Program
Significant Home Purchase Discounts
Everyone’s Included Day

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

schedulingbudgetingdocument managementblueprint readingcustomer servicesupervisioncoordinationproject management

Soft Skills

communicationtime managementfollow-uprelationship building

Certifications

High School DiplomaBachelor’s degreeValid Driver’s Licenseauto insurance