Field Customer Care Representative

Lennar

. Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage .

Posted 4/29/2026full-timeEden Prairie • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $33 - $37 per hourWebsite

About the role

Key responsibilities & impact

Conduct on-site inspections and homesite visits to evaluate homeowner concerns and verify warranty coverage
Investigate potential warranty issues, identify root causes, and determine corrective actions aligned with Lennar standards
Manage complex cases that require coordinating multiple trades, scheduling, and materials to achieve timely resolution
Communicate proactively and professionally with homeowners, trade partners, and internal teams
Proactively remedy any trade partner scheduling, communication, or payment related issues
Document findings, photos, and communications thoroughly in the appropriate CRM system for accurate case tracking and transparency
Prepare detailed scopes of work and oversee execution to meet quality and safety expectations
Troubleshoot and resolve minor construction issues on-site when feasible
Ensure compliance with Lennar’s warranty policies, building codes, and best practices during all evaluations
Maintain knowledge of community details, HOA guidelines, and local regulations relevant to homeowner concerns
Assist with New Home Celebrations, New Home Acceptance, and other assigned customer touchpoints
Participate in after-hours on-call rotation and expedite emergency repairs via virtual means
Perform additional duties as assigned to support the overall success of the division

Requirements

What you’ll need

Minimum High School or GED required; technical or construction training preferred
2+ years of experience in residential construction, warranty service, or customer care with a homebuilder
Strong understanding of construction methods, building systems, and technical problem-solving
Good organizational and time-management skills
Ability to analyze issues, develop solutions, and manage multiple priorities effectively
Proficiency in Microsoft Word, Excel, and CRM platforms
Ability to work flexible hours and travel regularly to homesites
Excellent verbal and written communication skills
Must possess a professional attitude to represent the company in a positive manner

Benefits

Comp & perks

Robust health insurance plans, including Medical, Dental, and Vision coverage
401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
Paid Parental Leave and Associate Assistance Plan
Education Assistance Program
Up to $30,000 in Adoption Assistance
Up to three weeks of vacation annually
Generous Holiday, Sick Leave, and Personal Day policies
New Hire Referral Bonus Program
Significant Home Purchase Discounts
Unique opportunities such as Everyone’s Included Day

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

residential constructionwarranty servicetechnical problem-solvingconstruction methodsbuilding systemscase trackingscope of work preparationemergency repairson-site inspectionsroot cause analysis

Soft Skills

organizational skillstime-management skillsanalytical skillssolution developmentmulti-priority managementverbal communicationwritten communicationprofessional attitudeproactive communicationcustomer service

Certifications

High School DiplomaGEDtechnical training