Internet Sales Manager
Lennar
full-time
Posted on:
Location Type: Office
Location: Schaumburg • Illinois • United States
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Salary
💰 $36,006 - $63,799 per year
Job Level
About the role
- Partner with the VP of Sales to ensure adequate staffing for the Internet Sales Department
- Train and coach Internet Sales Coordinators on each step of Lennar’s Digits, Lead Scoring, and Self-Guided Tour process to achieve maximum sales performance
- Supervise the Internet Sales team to create positive online customer experiences through email, live chat, and 1-800 calls
- Oversee lead outreach strategies, ensuring consistent engagement and well-crafted communication templates
- Lead the ISC team to effectively capture and convert online customer traffic into qualified sales prospects
- Manage VIP Interest Lists and ensure prospective customers are prequalified with Lennar Mortgage
- Drive efforts to maintain inventory neutrality, reduce incentives, and minimize broker costs through organic sales
- Partner with New Home Consultants to strategically sell inventory homes using a First In, First Out (FIFO) approach
- Collaborate with Area Sales Managers to monitor performance metrics (WTD, MTD, QTD, YTD) and identify improvement opportunities
- Conduct regular quality checks (“shop” programs) for Internet Sales Coordinators and implement improvement plans
- Assign and track department projects to ensure accuracy and timely completion
- May lead the team through the sales process and review purchase agreements for accuracy and DRE compliance
- Provide input to the VP of Sales regarding advertising and promotional strategies related to online sales
- Monitor market trends and competitor activities
- Attend promotional events and sales meetings as directed
- Enforce follow-up programs and promote Lennar’s culture and values across all interactions
- Perform all other duties as assigned.
Requirements
- Three (3) to five (5) years of experience in residential internet sales, sales management, or related industries required
- High school diploma or GED required; college education preferred
- Licensed California Department of Real Estate Agent and/or Broker required
- Strong communication (verbal and written), organizational, and interpersonal skills
- Professional presence and ability to manage conflict effectively
- Ability to multitask and meet deadlines in a fast-paced environment
- Proficient in Microsoft Word and Excel; advanced computer skills preferred
- Valid, unrestricted driver’s license preferred
- Resourceful, patient, and clear communicator with strong motivational skills.
Benefits
- Health insurance plans including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan with $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- Up to $30,000 in Adoption Assistance
- Up to three weeks of vacation annually
- Generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- Significant Home Purchase Discounts
- Everyone’s Included Day
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales managementlead scoringcustomer engagementsales performanceinventory managementquality assuranceproject managementDRE compliancepromotional strategiesmarket analysis
Soft Skills
communicationorganizational skillsinterpersonal skillsconflict managementmultitaskingdeadline managementmotivational skillsprofessional presencepatienceresourcefulness
Certifications
California Department of Real Estate Agent LicenseCalifornia Department of Real Estate Broker License