Lengow

Customer Success Manager, French Native

Lengow

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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About the role

  • **The Role:**
  • The Customer Success Manager will be responsible for driving strategic initiatives that impact customer outcomes and business growth with our suite of solutions.
  • - Ensure customers achieve their business objectives by driving product adoption and value realization
  • - Act as a product expert and trusted advisor, helping customers connect product features with their strategic goals.
  • - Monitor customer health and proactively design action plans to improve outcomes.**Be the client’s main point of contact throughout the journey (from onboarding to renewal).
  • - Guide customers on best practices and provide recommendations to maximize product usage.
  • - Collaborate with cross-functional teams (Revenue, Product, Support) to ensure a seamless experience.
  • - Manage escalations: address issues promptly, follow up, and ensure resolution.
  • - Maintain accurate records of customer interactions in the CRM and follow established processes.
  • - Build strong, trust-based relationships to foster retention and advocacy.

Requirements

  • **🏹 We are looking for someone with the following experiences and skills:**
  • - Languages:
  • - French native and English fluent
  • - Spanish is a plus
  • - Education level: Higher education
  • - Great logical and analytical skills
  • - Customer focused and result oriented mindset
  • - Excellent communication and skills
  • - Ability to multitask, prioritize, and manage time effectively.
  • - Resilience and result-oriented mindset in front of difficult situations
  • - Experience in providing solutions trainings to clients
  • - Good knowledge of onboarding processes and best practices
  • - Ability to understand client issues and provide guidance to support team in order to optimize resolution times
  • - Ability to interact with cross-departments, such as support / tech and product teams, professional services teams, sales and Account Management teams, and clients
  • - Willing to understand client’s business objectives and provide usage guidance and recommendations
  • - Demonstrated history in positive clients feedbacks
Benefits
  • **Why Join Lengow?**✨ **Benefits & Working Conditions**
  • - **Working Hours**: Monday to Thursday from 9 am to 6 pm, Friday from 9 am to 3 pm.
  • - **Flexibility**: Work from home on Fridays.
  • - **Environment**: Fast-growing tech company, young and international team.
  • - **Learning & Development**: Opportunities for quick career growth.
  • - **Company Perks**:
  • - Gym membership discounts via Gympass.
  • - Private health insurance discounts.
  • - Free organic fruit and coffee.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRMonboarding processesproduct adoptionsolution training
Soft Skills
analytical skillscustomer focusedresult orientedcommunication skillsmultitaskingtime managementresiliencerelationship building